Repost from reddit, because no one answered there:
"Hi guys, for a bit over a month I've had the following issue now: When people cheer low bit-counts, the alert starts at instead of fading from the screen it freezes there mid-animation until I go into obs and refresh the browsersource.
That doesn't happen at higher cheers, I've only seen it for the grey alert. I already asked the streamlabs-support for help, they however couldn't help me.
Playing the test-alerts is no issue, they don't freeze in obs. Generally speaking none of the alerts freeze in the streamlabs-test-window, so I suppose it's got something to do with obs.
The problem hasn't occured before I started using bit-boss. Some people told me the problem comes from the sound the bit boss makes, it however still happens with the sound disabled. I deleted and re-added both features already.
Does anyone know a solution for this?
While I'm streaming hearthstone it's not much of a hassle to quickly tab into obs and refresh (double click + ok) the browser source of twitchalerts, but when I stream fullscreen-games I have to actually tab out of the game window completely after waiting for a fight-free moment that allows me to do this. That means in some situations the frozen alerts stay on the screen for a minute or so, which looks pretty dumb ._.
(I would prefer NOT to disable/change the grey alert or bit boss, as I see other people using them together just fine)"
Edit: It happened once with 100 bits too, by now. But the other ~5 times I got a purple alert for 100+ bits it went through fine.
A fix I already tried that did not help was validating the entire obs-folder in my antivirus.
I already contacted Streamlabs-Support about this issue and they told me it's most likely coming from obs and has nothing to do with them.
As of now, I do not have a log file from a stream with this issue, I guess I'll have to wait until it happens again. I'm still gonna post this already if someone knows a fix for this by coincidence.
"Hi guys, for a bit over a month I've had the following issue now: When people cheer low bit-counts, the alert starts at instead of fading from the screen it freezes there mid-animation until I go into obs and refresh the browsersource.
That doesn't happen at higher cheers, I've only seen it for the grey alert. I already asked the streamlabs-support for help, they however couldn't help me.
Playing the test-alerts is no issue, they don't freeze in obs. Generally speaking none of the alerts freeze in the streamlabs-test-window, so I suppose it's got something to do with obs.
The problem hasn't occured before I started using bit-boss. Some people told me the problem comes from the sound the bit boss makes, it however still happens with the sound disabled. I deleted and re-added both features already.
Does anyone know a solution for this?
While I'm streaming hearthstone it's not much of a hassle to quickly tab into obs and refresh (double click + ok) the browser source of twitchalerts, but when I stream fullscreen-games I have to actually tab out of the game window completely after waiting for a fight-free moment that allows me to do this. That means in some situations the frozen alerts stay on the screen for a minute or so, which looks pretty dumb ._.
(I would prefer NOT to disable/change the grey alert or bit boss, as I see other people using them together just fine)"
Edit: It happened once with 100 bits too, by now. But the other ~5 times I got a purple alert for 100+ bits it went through fine.
A fix I already tried that did not help was validating the entire obs-folder in my antivirus.
I already contacted Streamlabs-Support about this issue and they told me it's most likely coming from obs and has nothing to do with them.
As of now, I do not have a log file from a stream with this issue, I guess I'll have to wait until it happens again. I'm still gonna post this already if someone knows a fix for this by coincidence.
