Bug Report Logitech C270 webcam crashes OBS multi

[eyehesitatee]

Works in 32 bit, but crashes 64 bit every time. I can't even get a crash log from it.


Known issue?

 

[IMRedd]

I'm actually having the same issue. Now i can't open and get the source cleared out before it closes

 

[Lain]

Could you post the crash log? Does it work in the original OBS 64bit?

All settings and scene settings are stored in %appdata%\obs-studio\basic -- in the scenes.json file for example. You can edit the properties within manually to remove it or disable it if needed, or you can just delete the file to start from scratch until it's fixed.

(I should really add a "safe mode" startup option, or a way to recover settings)

 

[IMRedd]

As soon as you go to copy the crash log it crashes everything. I can screenshot my screen but it doesnt show you the whole thing

 

[dodgepong]

You can find your logs in %appdata%\obs-studio\logs if you want to copy them manually.

 

[eyehesitatee]

Yes, it does work in original OBS 64 bit. Here is a manual log.

16:31:27: OBS 0.8.3 (64bit, windows)
16:31:27: CPU Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
16:31:27: CPU Speed: 3492MHz
16:31:27: Physical Cores: 4, Logical Cores: 8
16:31:27: Physical Memory: 8079MB Total, 5555MB Free
16:31:27: Windows Version: 6.2 Build 9200
16:31:27: audio settings reset:
samples per sec: 44100
speakers: 2
buffering (ms): 1000

16:31:27: ---------------------------------
16:31:27: Initializing D3D11..
16:31:27: Available Video Adapters:
16:31:27: Adapter 0: AMD Radeon R9 200 Series
16:31:27: Adapter 1: Intel(R) HD Graphics 4600
16:31:27: Loading up D3D11 on adapter AMD Radeon R9 200 Series (0)
16:31:27: D3D11 loaded sucessfully, feature level used: 45056
16:31:28: video settings reset:
base resolution: 1920x1080
output resolution: 1280x720
fps: 60/1
16:31:28: output 'adv_stream' (rtmp_output) created
16:31:28: output 'adv_file_output' (flv_output) created
16:31:28: encoder 'streaming_h264' (obs_x264) created
16:31:28: encoder 'adv_aac0' (ffmpeg_aac) created
16:31:28: encoder 'adv_aac1' (ffmpeg_aac) created
16:31:28: encoder 'adv_aac2' (ffmpeg_aac) created
16:31:28: encoder 'adv_aac3' (ffmpeg_aac) created
16:31:28: service 'default_service' (rtmp_common) created
16:31:28: WASAPI: Device 'Speakers (Realtek High Definition Audio)' initialized
16:31:28: source 'Desktop Audio' (wasapi_output_capture) created
16:31:28: WASAPI: Device 'Microphone (Blue Snowball)' initialized
16:31:28: source 'Mic/Aux' (wasapi_input_capture) created
16:31:28: source 'Monitor 1' (scene) created
16:31:28: source 'Random Game' (scene) created
16:31:28: source 'Monitor 2' (scene) created
16:31:28: source 'Monitor Capture 2' (monitor_capture) created
16:31:28: source 'Monitor Capture' (monitor_capture) created
16:31:28: source 'Game Capture' (game_capture) created
16:31:30: Update check: latest version is: 0.4.2
16:31:39: source 'Video Capture Device' (dshow_input) created

 

[Lain]

That's technically not the crash log, unfortunately it doesn't quite give me the information I need. Just the C270? I may have to buy it if only that webcam is causing problems or something.

 

[hailthesmoot]

I'm having the same issue with the C525. Unfortunately when the program crashes, the crash log reporter crashes with it so there isn't any time to copy it. This is about all I can offer from it unless it logs somewhere else besides where you specified? The only logs there are the startup logs that were already posted.

http://puu.sh/gyHuk/66b6e11120.png

 

[Radzaquiel]

Mmmmmh...I have a C525 & it works perfectly on OBS MP Linux....maybe, on Windows, the problem come from the Logitech software that is bundled with the webcam (I'm not talking about the driver)