Question / Help Laptop hard freezes at random when recording using Intel QuickSync

zikey

New Member
I'm noticing that when I stream or record using QuickSync, my laptop will sometimes completely freeze, requiring a hard reset. If any sound was playing, it will keep playing the last 50 ms or so of sound, in a loop, creating a buzzing tone. Basically it's like a BSOD (blue screen of death).

My laptop specs are:
Acer Aspire V3-572PG (2014 model)
Intel Core i5-4210U CPU @ 1.70GHz
NVIDIA GeForce 840M
8GB RAM

I use QuickSync because the software x264 encoder is probably too much for my system, and unfortunately my GPU doesn't support NVENC. It actually works quite well before it crashes. I use a capture device that outputs 480p max, and can record 60fps @ 720p pretty well.

I tried updating my Intel drivers, even the chipset/BIOS things, but the issue remains. Not sure if a OBS log would help since the computer crashes before it could save anything?

Not sure if its a software issue or hardware. Any ideas?
 
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