Question / Help Keep getting dropped frames no matter what bitrate I stream at

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mrbaustralia007

New Member
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BornDownUnder

Member
Unfortunately your uploaded logfile does not contain any frame analysis from a streaming session. However your speedtest report shows you have a very poor upload speed, being with Telstra you could look at the option for their speed boost, costs around $20/month extra for nbn and cable, it will dramatically help you for streaming.

By the way, your download speed is more than twice mine >.< Perks of being in Sydney as opposed to Adelaide I guess.
 
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mrbaustralia007

New Member
BornDownUnder said:
Unfortunately your uploaded logfile does not contain any frame analysis from a streaming session. However your speedtest report shows you have a very poor upload speed, being with Telstra you could look at the option for their speed boost, costs around $20/month extra for nbn and cable, it will dramatically help you for streaming.

By the way, your download speed is more than twice mine >.< Perks of being in Sydney as opposed to Adelaide I guess.
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Hey mate, Thanks for the reply.. I've already applied the speed bost from telstra and nbn won't be in my area till 2019 the latest. Is there anything i can do to improve my streaming? Don't get how i could be streaming fine one day at 1450bit-rate to the next day everything going terrible wrong
 
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BornDownUnder

Member
Well going by your speedtest report, you have a maximum upload speed of just under 2000kb/s. Unfortunately there is not much you can do, you may be lucky to push out a bitrate of 1k, as you have to also account for the bitrate of your audio. You could lower the audio to 64 (Minimum recommended by Twitch) which would allow a slightly higher throughput of video bitrate, I wouldn't go past 1250 bitrate though as you also have background apps, system, etc. using bandwidth every so often which may interrupt streaming throughput.

Slightly off topic:
What I would personally do is contact Telstra tech support and try to get them to remove whatever cap they have in place for your area in terms of upload speed, because it is really unsatisfactory in this day age. If you can do a download speed of ~100Mb/s then you can do the same for upload, as long as your PC and modem can handle the throughput at such speeds.

I'm on ~40Mb/s down, ~20Mb/s up so you should have far better upload than that. Hopefully you can get a tech support agent that is more than just a sales support agent (So many of them at Telstra) Tell them that you are doing streaming which requires more bandwidth in terms of upload than you are getting with your current plan, don't let them hoodwink you into doing a new plan for a better deal, as you are already subscribing to their Speed-boost service which IMHO is a joke as it proves they are shaping their customers bandwidth.
 
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mrbaustralia007

New Member
BornDownUnder said:
Well going by your speedtest report, you have a maximum upload speed of just under 2000kb/s. Unfortunately there is not much you can do, you may be lucky to push out a bitrate of 1k, as you have to also account for the bitrate of your audio. You could lower the audio to 64 (Minimum recommended by Twitch) which would allow a slightly higher throughput of video bitrate, I wouldn't go past 1250 bitrate though as you also have background apps, system, etc. using bandwidth every so often which may interrupt streaming throughput.

Slightly off topic:
What I would personally do is contact Telstra tech support and try to get them to remove whatever cap they have in place for your area in terms of upload speed, because it is really unsatisfactory in this day age. If you can do a download speed of ~100Mb/s then you can do the same for upload, as long as your PC and modem can handle the throughput at such speeds.

I'm on ~40Mb/s down, ~20Mb/s up so you should have far better upload than that. Hopefully you can get a tech support agent that is more than just a sales support agent (So many of them at Telstra) Tell them that you are doing streaming which requires more bandwidth in terms of upload than you are getting with your current plan, don't let them hoodwink you into doing a new plan for a better deal, as you are already subscribing to their Speed-boost service which IMHO is a joke as it proves they are shaping their customers bandwidth.
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Yeah mate just contacted telstra and they said they can't remove the caps on upload speed which is fucking a disaster!!! For me to get more upload they say i need to switch over to business plan instead of residential place which is honestly a joke. FeelsBadMan
 
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BornDownUnder

Member
I understand your pain and it sounds so typical of Telstra customer service there. I was lucky to get hold of an actual tech that knew what he was talking about, 5 minutes later and I had another 15Mb/s upload speed.

If you keep trying for it and treat them with the same amount of respect as you would like to be treated with, eventually you will come across someone that will click and help you.

I wish there was at least one competing ISP, unfortunately Telstra owns pretty much all infrastructure and every other ISP either leases bandwidth in bulk off them or does not have cable+, if they do have cable+ it is in inner suburban areas of metropolitan cities...

The Australian government screwed over the entire country when they sold off their 51% market share of Telecom to Telstra years ago, it gave Telstra the power to do whatever they want without virtually no strings attached.
 
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mrbaustralia007

New Member
BornDownUnder said:
I understand your pain and it sounds so typical of Telstra customer service there. I was lucky to get hold of an actual tech that knew what he was talking about, 5 minutes later and I had another 15Mb/s upload speed.

If you keep trying for it and treat them with the same amount of respect as you would like to be treated with, eventually you will come across someone that will click and help you.

I wish there was at least one competing ISP, unfortunately Telstra owns pretty much all infrastructure and every other ISP either leases bandwidth in bulk off them or does not have cable+, if they do have cable+ it is in inner suburban areas of metropolitan cities...

The Australian government screwed over the entire country when they sold off their 51% market share of Telecom to Telstra years ago, it gave Telstra the power to do whatever they want without virtually no strings attached.
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What plan are you currently on mate? The girl that spoke to me this afternoon told telstra cable has a maximum upload of 1mbps which is absolute joke if you ask me... Thanks for your help by the mate! I will try and get a hold of telstra tomorrow morning and see if another spokesperson can help me out further with upload speed. Do you remember the person you spoke to on the phone?
 
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BornDownUnder

Member
mrbaustralia007 said:
What plan are you currently on mate? The girl that spoke to me this afternoon told telstra cable has a maximum upload of 1mbps which is absolute joke if you ask me... Thanks for your help by the mate! I will try and get a hold of telstra tomorrow morning and see if another spokesperson can help me out further with upload speed. Do you remember the person you spoke to on the phone?
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Sorry mate, was a year or more and a lot has happened for me since... I'm now on NBN and have been for over closing in on a year so data rates are very different (When in reality they shouldn't be in terms of my present upload speed, though theoretically I should have 100/100 on NBN, not the trash that is fed to us Aussies)

I have had a look on their support forums and apparently the official policy from Telstra is 1Mbs upload on cable, 2Mbs with $20 speed boost applied to account. You are looking at roughly ~1250-1300 bitrate maximum for a stable throughput when streaming, allowing for trickle update services, some background updater from apps/programs you have on your system may blow your bitrate allowance out momentarily, though should be very infrequent.

Any provider that comes into your area offering NBN that is not Telstra I honestly would be researching them with serious consideration to switch, as long as they are decent with their tech support and up-time. Telstra is slowly getting worse because they have the monopoly of the market.
 
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mrbaustralia007

New Member
BornDownUnder said:
Sorry mate, was a year or more and a lot has happened for me since... I'm now on NBN and have been for over closing in on a year so data rates are very different (When in reality they shouldn't be in terms of my present upload speed, though theoretically I should have 100/100 on NBN, not the trash that is fed to us Aussies)

I have had a look on their support forums and apparently the official policy from Telstra is 1Mbs upload on cable, 2Mbs with $20 speed boost applied to account. You are looking at roughly ~1250-1300 bitrate maximum for a stable throughput when streaming, allowing for trickle update services, some background updater from apps/programs you have on your system may blow your bitrate allowance out momentarily, though should be very infrequent.

Any provider that comes into your area offering NBN that is not Telstra I honestly would be researching them with serious consideration to switch, as long as they are decent with their tech support and up-time. Telstra is slowly getting worse because they have the monopoly of the market.
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Sorry for the late reply mate, Didn't get time to check this forum until today... apparently downgrading from windows 10 to windows 7 has my fixed my dropped frames and my speed test results are now showing even better numbers in the upload department. Here are my results: it's not much improvement but it's something I was promised by Telstra that I should be getting this http://www.speedtest.net/result/6148181407.png I don't know if my computer had virus on it or if it was just windows 10 alone but I'm glad now it 's fixed and now I'm able to stream at 1300 bit rate yet again
 
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BornDownUnder

Member
That is interesting to note, it's been such a long time since I've been on Windows 7 and I don't stream... I can't recall as to how it was whilst recording unfortunately.
 
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