Question / Help Issues with Razer Ripsaw

Cryonic

Member
Just got my Razer Ripsaw in the mail.
Settings were a major pain in the ass, but i finally got it up and running.
After tweaking it for like 2-3 hours and several restarts, fixing the color settings etc... I could not get the capture card to work stable. The capture just freezes after a while, random.
With both OBS and Xsplit.

Hard&software:
Win10 x64 latest updates (Creators Update installed).
5820k
ASUS X99-A first revision (no USB3.1)
16GB DDR4
Nvidia GTX 970 OC
OBS Studio x64 and x32 (both tested since people complained about x64)

I made sure that the capture card is sitting on an empty USB host controller, so my Logitech C920 would not flood the bandwith. It helped a bit so i could actually stream for like an hour or two without the freezes.
I did everything, it does not matter if i use HDMI passthrough or clone the display so the capture card does not have to pass over the signal, nothing helps.
Testing it with Xsplit Broadcaster (Premium) gave me the same result: the capture card freezes. Reactivating the device in the capture software or changing the FPS in OBS would restart the capture, but it still freezes no matter what, at random times.

Ideas? I know that my motherboard is not the highest end, but the USB controllers gave me 0 problems.
It is not like i really need it, i just grabbed the capture card since it was cheap on Amazon (109€ for a new one, so it was a steal). But i still want it functional, since i plan on do a lot of PC builds and tech tests where i have to offload the CPU/GPU usage from the target system, so the capture card is the only way to properly manage that without giving extra load on the system or show BIOS settings while overclocking.

And dont say that i have to buy an external PCI-e USB card, first: thats a nono since i will go for SLI and i dont want any crap in the slots and second: my board should have no issues pushing USB3.0 to the rated speccs and let the capture card do the job.
 

Cryonic

Member
As it's crashing under both OBS and Xsplit, I'd suggest contacting Razer support.

It is not crashing, the passthrough works btw. It just freezes the capture without crashing my software or stopping the passthrough (so the signal goes through without any issues). I would always ask here first since here we have people who already have fixed almost everything on their own.
 

Cryonic

Member
Still not resolved. I did everything to make sure the capture card is running on a separate USB controller, even unplugged everything that uses USB and went over PS/2 for the input just for lulz. I cant get it stable over a longer time, it freezes at random times, deactivating and activating it again in OBS restarts the capture. Longest what i had it running was like 1,5 hours.

It is definetly a software/configuration issue, not hardware. It happens in Xsplit (premium) too.

Help me get that crappy thing right pls, otherwise it goes on ebay next month. Cant have new electronics sitting there collecting dust.
 
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