I'm Desperate for help

[DylanLTG]

Hey everyone!

I'm getting really desperate.
Since i went back living home at my parents house i just can't stream anymore.

My Quality is all over the place, i tried everything.
From calling my ISP to getting them over to switching modems/routers.
Nothing worked and they keep saying my Internet connection is more then perfect.

But, streaming to Twitch is just impossible.
Any one know how this can get fixed?
Do i really need to keep pushing my ISP to fix it? or could it be on my end?

Thanks in advance!

 

[devin130]

That is not a great upload speed which is exclusively what will disrupt a stream (30Mbps). For HD at 60 fps for example, you will need up to 10-15mbps dedicated depending on your bitrate, that's half your speed before factoring if your game uploads anything and anyone else on the network is doing anything. 2K will easily break with this connection. Have you tried reducing your output framerate or resolution? Otherwise I would upgrade to a faster plan with your ISP.

Here's what YouTube recommends for example by resolution:

Type	Video Bitrate, Standard Frame Rate (24, 25, 30)	Video Bitrate, High Frame Rate (48, 50, 60)
2160p (4K)	44–56 Mbps	66–85 Mbps
1440p (2K)	20 Mbps	30 Mbps
1080p	10 Mbps	15 Mbps
720p	6.5 Mbps	9.5 Mbps

 

[DylanLTG]

That is not a great upload speed which is exclusively what will disrupt a stream (30Mbps). For HD at 60 fps for example, you will need up to 10-15mbps dedicated depending on your bitrate, that's half your speed before factoring if your game uploads anything and anyone else on the network is doing anything. 2K will easily break with this connection. Have you tried reducing your output framerate or resolution? Otherwise I would upgrade to a faster plan with your ISP.

Here's what YouTube recommends for example by resolution:

Type	Video Bitrate, Standard Frame Rate (24, 25, 30)	Video Bitrate, High Frame Rate (48, 50, 60)
2160p (4K)	44–56 Mbps	66–85 Mbps
1440p (2K)	20 Mbps	30 Mbps
1080p	10 Mbps	15 Mbps
720p	6.5 Mbps	9.5 Mbps

How is this not a great upload speed? alot of the big streamers and streamers i know have like 20 mb up.
This is the fastest upload you can get in Belgium, i streamed with no problems before with like 19mb up.

I tried everything even streaming at 2500kbs but even that keeps dropping, also at 720p.

 

[DylanLTG]

Also did a new test of speed:

 

[FerretBomb]

Try streaming to the one server with an 80 Quality score.

Speedtest.net is absolutely worthless for livestreamers. It tests peak speed, not minimum speed, and actually throws away the worst scores (that livestreamers actually need) to present numbers that look like what consumers think they're paying for.

You definitely have a connection issue. Try installing the free version of PingPlotter and aim it at the ingest server you stream to, letting it run while you're streaming. The last hop will always be 100% packet loss (as Twitch have turned off ICMP traffic on their servers) but you're looking for any node in the middle with any.

 

[devin130]

How is this not a great upload speed? alot of the big streamers and streamers i know have like 20 mb up.
This is the fastest upload you can get in Belgium, i streamed with no problems before with like 19mb up.

I tried everything even streaming at 2500kbs but even that keeps dropping, also at 720p.

You're going to have to monitor your own network and your isp connection, sure you can even run HD with 10 up, but if you have other people in your home trying to do the same thing you're going to run into problems. All it takes is someone using the cloud and uploading bigger files to tank your home connection man. Also your ISP could be having reliability issues too.

I agree with FerretBomb, you need to properly measure the quality of your connection, not just a one-time speedtest. I believe https://www.thinkbroadband.com/ has a monitoring tool you can use but I haven't used a network monitor in a little while so I can't recommend something from experience, I'll let the other gurus on this forum respond to that.