Question / Help How to change input format and/or profile setting

[lazyboredom]

So while I've been trying to get help on here for my El Gato auto crashing OBS and studio, I've also been getting help from El Gato support. After a bit of back and forth on their end, and "just drop $200 on a black magic and hope your graphics card doesn't cover up the other PCIE slots after that," on here. I've been told to try this:

"Our developers have seen this before with imagescaler.dll, Try with a different input format. Something else you can do is to open our control panel in OBS, with no signal/video source attached to the Elgato Game Capture HD60 so OBS won't crash, then change the profile setting to 1080."

Unfortunately, I don't quite understand how I might change the input format, nor change the profile setting to 1080. In regards to the second option, it seems like there might be a misunderstanding in that if I need to have it as a source and change a setting, then I won't be able to due to OBS crashing as soon as El Gato gets set as a source.

Would appreciate help with what the El Gato support staff means.

 

[lazyboredom]

I believe they were referring to settings in El Gato's program, and it didn't help, OBS still crashes when my El Gato HD 60 is set as a source. Also for OBS support staff: event logs sent to El Gato seem to have resulted in them picking this out as a possible cause "Faulting application name: obs64.exe, version: 0.0.0.0, time stamp: 0x58be24b4
Faulting module name: mc_trans_video_imagescaler.dll, version: 9.11.13.4984, time stamp: 0x551493e8
Exception code: 0xc0000005"

 

[Suslik V]

Is this .dll file from the Adobe suit? You can try ti uninstall it completely (or update the Adobe software) in this case.