Help with my Canon EOS M50 - OBS is not recognizing it.

[smorisch]

Hello!

I've been using OBS with my Canon EOS M50 for a couple of years now. It worked fine until this past Monday. Can anyone advise as to why all of a sudden it won't see my Canon? I've even updated the EOS M50 Utility and OBS just won't see it.

Other steps:
Uninstalled, rebooted, and reinstalled several times both Utility and OBS.

Cleaned the entire hard drive of OBS on each partition.

Help?
Thank you,
Sherry

 

[Lawrence_SoCal]

Your not the only person with an M50 having issues
I'm wondering if an OS update and Canon's s/w (driver) aren't playing well together.
Is the Canon software working in other software (web conference software, Recorder, etc)? if not, fix that first
Then make sure you have the Operating System Permissions for the camera set correctly (in case an OS update changed something, worth checking??)

 

[smorisch]

I just did a Firmware Update to the camera and I'm not the only one having this issue, apparently someone else had it in 2020.

I did a Firmware Update on the camera and an update on the OBS system, it's still not working.

 

[Lawrence_SoCal]

Apparently, a common issue is folks not paying attention and installing the Canon EOS utility, NOT the EOS webcam utility software (2 different things)
Once you make sure (really know, not assume) you've installed the correct official webcam software, then make sure you have the software working at the Operating System level FIRST. And set permissions correctly... none of this has anything to do with OBS, and your best support will be a Canon focused forum

And once you read Canon's readme, and if my quick search is correct and the M50 is using the ancient, relatively slow and a basically inadequate USB 2.0 port.... means if you want decent resolution, etc, you'll be WAY better off using HDMI out of the camera to a HDMI capture device (usually using USB 3.x to connect to PC)... like night and day difference

 

[smorisch]

Um.. that's really weird because I've been using it exactly as I explained for 2 years so..

 

[.norman.]

he didn't say that it wouldn't work that way, just that IF what he read about the camera is correct and IF it is using USB2.0, then you would have better image quality using a USB3.0 HDMI capture device connected to the camera.