Having Laptop black display/window recording issues, normal solution not working

[Hambourgeois]

First thing is first: Log file: https://obsproject.com/logs/qftGpEidQQlQb4zT

Now, I am having the usual black screen issue. I am running Windows 10 version 2004. I have changed the graphics options:

I have disabled HW acceleration in Chrome:

Here's what I'm dealing with:

I am running on a weird, hand me down laptop that is frankly not the best. Not sure what to make of this or if I missed something really obvious but I looked at a bunch of guides and tried the fix that seemed to match my circumstances.

 

[FerretBomb]

Heya! Just to get a couple things out of the way:

• Your black screen issue isn't the normal one laptops have. You only have one GPU, so high-performance or power-saving won't do anything. That problem happens when people have two GPUs. Selecting a GPU when you have only one does nada.
• The Display Capture *is* working... sort-of. You can see the mouse pointer being captured, in the preview window. That's why there's two, moving in sync. They're moving screen-relative-scale (pointer a third of the way across the screen = a third of the way across the preview) so it isn't a side-cropping problem and the Droste effect.

This is weird. You're on Win10 2004 so it's not a certain Win7 bug I'm thinking of.
Do you have any of the Known Conflicts software installed?

Known Conflicts

OBS Studio - Free and open source software for live streaming and screen recording - obsproject/obs-studio

obsproject.com

 

[tarccio]

Hi everyone.
I have same issue.

I have a Dell Latitude 5490 with 2 GPUs (Intel Graphics and NVIDIA). I've tried to disable the NVIDIA but it did not work. Still have black screen for Display Capture and Window Capture.
My Windows version is Win10 20H2

Is it possible to setup in any configuration files from OBS, to force to use the specific GPU ? Application does not work at all.

I tried to use both OBS archs x86 and x64. None of them works.

Thanks a lot.

 

[FerretBomb]

Hi everyone.
I have same issue.

I have a Dell Latitude 5490 with 2 GPUs (Intel Graphics and NVIDIA). I've tried to disable the NVIDIA but it did not work. Still have black screen for Display Capture and Window Capture.
My Windows version is Win10 20H2

Is it possible to setup in any configuration files from OBS, to force to use the specific GPU ? Application does not work at all.

I tried to use both OBS archs x86 and x64. None of them works.

Thanks a lot.

Your problem is NOT the same as the creator of this thread. Please DO NOT hijack others' threads.
Here. 99/100, this is your problem:

Laptop GPU Selection Windows 10

OBS Studio - Free and open source software for live streaming and screen recording - obsproject/obs-studio

obsproject.com

And DON'T DISABLE YOUR GPU. I want to slap the hell out of the YouTuber who keeps recommending that absolutely ass-backward 'fix'.

 

[jonathan@steven781254]

STEP 1: In OBS Properties click on Compatibility tab Check the box "Run this program in Compatibility mode for" & select Windows 7 in drop down. & Check the box "Run this program as an administrator". Click Apply, and then Ok. STEP 2: Open Windows 10 settings Select System Select Graphic settings. Select Classic app(Desktop app) and browse to the OBS.exe. Default location: C\Program Files\ OBS\OBS.exe Select the newly created OBS and hit options. Select High Performance and Save! If you still have issues, try this: In OBS click "Help" option & then click "Check For Updates" Hope this help guys .

 

[FerretBomb]

STEP 1: In OBS Properties click on Compatibility tab Check the box "Run this program in Compatibility mode for" & select Windows 7 in drop down. & Check the box "Run this program as an administrator". Click Apply, and then Ok. STEP 2: Open Windows 10 settings Select System Select Graphic settings. Select Classic app(Desktop app) and browse to the OBS.exe. Default location: C\Program Files\ OBS\OBS.exe Select the newly created OBS and hit options. Select High Performance and Save! If you still have issues, try this: In OBS click "Help" option & then click "Check For Updates" Hope this help guys .

1. Setting compatibility mode to Win7 is very NOT advised.
2. Setting OBS to run as Administrator is completely unrelated to this issue (even if it's a good idea).
3. That's what the link provided just above shows how to do, with pictures.

 

[tarccio]

Thanks @FerretBomb .
The procedure worked very well.

I did not want or I had intend to hijack the thread, I just wanted to avoid create another with same subject.
Anyway, thanks a lot again.