Glitch/Screen tear

[thepengwin]

Hi,

I recently started livestreaming some training videos for a client & everything is pretty smooth besides a few glitches once in a while.
The client didnt mention it as a problem, but it kinda annoys me.

I'm pretty new to the whole livestream thing, but i tried to resolve the glitches without luck.

I'm using an sony a7iii to Blackmagic ATEM MINI with OBS and i stream to facebook
I'm using wifi with an extender at the client, but everything else run pretty smooth


Sometimes the glitches/screen tear are green? they sometimes appear every 10min and other times more frequent

My own wifi is 200/200 and the client has like 100/100
I have the glitches at home and other places

Video that shows a white glitch:

glitch stream

Imgur: The magic of the Internet

imgur.com

I attached the log file

Hopefully someone can help. thanks

 

[libre8bit]

I'm having the same issue. I can only tell you that when I increase the bitrate it gets worse. Let's hope someone has a solution.

 

[qhobbes]

Try changing your FPS from 50 to 30 or 60.

 

[thepengwin]

Try changing your FPS from 50 to 30 or 60.

I just tried with 30fps and it unfortunately didn't help.

I'm having the same issue. I can only tell you that when I increase the bitrate it gets worse. Let's hope someone has a solution.

Yess, fingers crossed!

 

[rockbottom]

Using wi-fi isn't causing the tearing but you should be connected via ethernet.....

Fix this Scene, remove Window Capture 2 & 3 along with the Display capture & create a separate Scene for each of them, then try again
13:02:25.929: - scene 'Scene':
13:02:25.929: - source: 'Window Capture 2' (window_capture)
13:02:25.929: - source: 'Window Capture' (window_capture)
13:02:25.929: - source: 'Window Capture 3' (window_capture)
13:02:25.929: - source: 'Display Capture' (monitor_capture)

 

[qhobbes]

If you change your common FPS to 30 be sure to change your Blackmagic device FPS to 30 to match.

 

[thepengwin]

Using wi-fi isn't causing the tearing but you should be connected via ethernet.....

Fix this Scene, remove Window Capture 2 & 3 along with the Display capture & create a separate Scene for each of them, then try again
13:02:25.929: - scene 'Scene':
13:02:25.929: - source: 'Window Capture 2' (window_capture)
13:02:25.929: - source: 'Window Capture' (window_capture)
13:02:25.929: - source: 'Window Capture 3' (window_capture)
13:02:25.929: - source: 'Display Capture' (monitor_capture)

I definetly think ethernet would be better, but my client didn't give me the option.
They didn't want a cable running all the way through

However i'm surprised we never had any latency or anything else

 

[thepengwin]

If you change your common FPS to 30 be sure to change your Blackmagic device FPS to 30 to match.

Omg. I can't believe that i didn't think of that.
I only focused on my camera framerate and OBS framerate.

I just changed black magic atem mini's FPS to 50. Before it was on 25

So far i've been testing for 40min and i havnt noticed any glitches

I'll test it for a bit longer but I think you just solved my problem!