Question / Help Game capture freezes while streaming

CMB7289

New Member
I have an Avermedia GC570 Live Gamer HD 2. I got it around a month ago. The first couple weeks I was streaming with it and had no issues. But recently over the past week I have been having issues where the game capture freezes on stream. I have been streaming Super Mario Maker for Wii U when this has been happening. After this happens I have to end my stream and try to figure out what's going on. When this happens my video capture source in streamlabs/obs just shows a black screen. The first time It happened I just messed around with it by removing the capture card from its slot, unplugging and plugging back in cables, restarting the computer, etc... Eventually I got it to work just fine for a couple days. The 2nd time it happened I updated the firmware and that fixed the issue. Today it happened again. I just messed around with stuff again today until the black screen for my video capture source went away and then everything was fine again. I have been using the avermedia live gamer HD 2 source instead of the stream engine source in slobs/obs. I'm not sure if this makes a difference or not. I use two monitors for my setup both 60hz. I use both monitors for my pc while using one of them for my consoles. It seems to work pretty well when I stream and the CPU seems fine in Slobs/Obs and I almost never have dropped frames. Any help with this would be greatly appreciated. I can also provide a log to help except I don't know where to find them yet.
 
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