Question / Help Game Capture and OBS not playing nice? Freezing every few seconds

Pauleke · Apr 24, 2017

So I've used OBS to stream local tournaments and it's been fantastic up until very recently. Starting a couple weeks ago, the video capture from Game Capture freezes for a second every 5 seconds or so. It doesn't do this when I run Elgato Game Capture by itself, and the rest of OBS seems to be fine. We have a gif that loops in the background of the stream that doesn't freeze.

I've tooled around with video settings and the problem remains regardless of resolution or FPS values on either Game Capture or OBS. I'm wondering if I maybe accidentally changed something that could cause this? I tried redownloading and reinstalling both Game Capture and OBS to no avail.

I posted a log from this afternoon where I tried fiddling around with some graphics options to make it work.

Code:

15:23:01.852: CPU Name: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
15:23:01.853: CPU Speed: 2594MHz
15:23:01.853: Physical Cores: 4, Logical Cores: 8
15:23:01.853: Physical Memory: 16333MB Total, 8785MB Free
15:23:01.853: Windows Version: 10.0 Build 14393 (revision: 1066; 64-bit)
15:23:01.854: Running as administrator: false
15:23:01.854: Aero is Enabled (Aero is always on for windows 8 and above)
15:23:01.855: Portable mode: false
15:23:02.265: OBS 18.0.1 (64bit, windows)
15:23:02.265: ---------------------------------
15:23:02.266: ---------------------------------
15:23:02.266: audio settings reset:
15:23:02.266:     samples per sec: 44100
15:23:02.266:     speakers:        2
15:23:02.312: ---------------------------------
15:23:02.312: Initializing D3D11..
15:23:02.313: Available Video Adapters:
15:23:02.314:     Adapter 1: NVIDIA GeForce GTX 970M
15:23:02.314:      Dedicated VRAM: 3185377280
15:23:02.314:      Shared VRAM:    4268281856
15:23:02.314:      output 1: pos={0, 0}, size={1920, 1080}, attached=true
15:23:02.329: Loading up D3D11 on adapter NVIDIA GeForce GTX 970M (0)
15:23:02.354: D3D11 loaded sucessfully, feature level used: 45056
15:23:03.487: ---------------------------------
15:23:03.487: video settings reset:
15:23:03.487:     base resolution:   1920x1080
15:23:03.487:     output resolution: 1280x720
15:23:03.487:     downscale filter:  Bicubic
15:23:03.487:     fps:               60/1
15:23:03.487:     format:            NV12
15:23:03.488: Audio monitoring device:
15:23:03.488:     name: Default
15:23:03.488:     id: default
15:23:03.498: ---------------------------------
15:23:03.595: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
15:23:03.632: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
15:23:03.718: [AMF Encoder] Unable to load 'amfrt64.dll', error code 126.
15:23:04.398: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
15:23:04.426: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
15:23:04.491: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
15:23:04.530: Failed to load 'en-US' text for module: 'obs-browser.dll'
15:23:04.530: [browser_source: 'Version: 1.29.0']
15:23:04.995: NVENC supported
15:23:06.292: Couldn't find VLC installation, VLC video source disabled
15:23:06.549: No blackmagic support
15:23:07.175: ---------------------------------
15:23:07.175:   Loaded Modules:
15:23:07.175:     win-wasapi.dll
15:23:07.175:     win-mf.dll
15:23:07.175:     win-dshow.dll
15:23:07.175:     win-decklink.dll
15:23:07.175:     win-capture.dll
15:23:07.175:     vlc-video.dll
15:23:07.175:     text-freetype2.dll
15:23:07.175:     rtmp-services.dll
15:23:07.175:     obs-x264.dll
15:23:07.175:     obs-vst.dll
15:23:07.175:     obs-transitions.dll
15:23:07.175:     obs-text.dll
15:23:07.175:     obs-qsv11.dll
15:23:07.175:     obs-outputs.dll
15:23:07.175:     obs-filters.dll
15:23:07.175:     obs-ffmpeg.dll
15:23:07.175:     obs-browser.dll
15:23:07.175:     image-source.dll
15:23:07.175:     frontend-tools.dll
15:23:07.175:     enc-amf.dll
15:23:07.175:     coreaudio-encoder.dll
15:23:07.175: ==== Startup complete ===============================================
15:23:07.538: All scene data cleared
15:23:07.538: ------------------------------------------------
15:23:07.680: WASAPI: Device 'Speakers (Realtek High Definition Audio)' initialized
15:23:07.713: WASAPI: Device 'Microphone (Realtek High Definition Audio)' initialized
15:23:07.854: adding 162 milliseconds of audio buffering, total audio buffering is now 162 milliseconds
15:23:09.715: Switched to scene 'Scene'
15:23:09.731: ------------------------------------------------
15:23:09.731: Loaded scenes:
15:23:09.731: - scene 'Scene':
15:23:09.731:     - source: 'neat gif' (image_source)
15:23:09.731:     - source: 'Video Capture Device' (dshow_input)
15:23:09.731:     - source: 'Stream layout' (image_source)
15:23:09.731:     - source: 'Event Name' (text_gdiplus)
15:23:09.731:     - source: 'Round Name' (text_gdiplus)
15:23:09.731:     - source: 'Player 1' (text_gdiplus)
15:23:09.731:     - source: 'Player 2' (text_gdiplus)
15:23:09.731:     - source: 'Score 1' (text_gdiplus)
15:23:09.731:     - source: 'Score 2' (text_gdiplus)
15:23:09.731: ------------------------------------------------
15:23:11.002: ---------------------------------
15:23:11.002: [DShow Device: 'Video Capture Device'] settings updated:
15:23:11.002:     video device: Elgato Game Capture HD
15:23:11.002:     video path: __elgato
15:23:11.002:     resolution: 1280x720
15:23:11.002:     fps: 60.00 (interval: 166666)
15:23:11.002:     format: UYVY
15:23:11.002:     using video device audio: yes
15:23:11.002:     sample rate: 0
15:23:11.002:     channels: 0
15:23:11.002:     audio type: DirectSound
15:25:20.428: ---------------------------------
15:25:20.428: [DShow Device: 'Video Capture Device'] settings updated:
15:25:20.428:     video device: Elgato Game Capture HD
15:25:20.428:     video path: __elgato
15:25:20.428:     resolution: 1920x1080
15:25:20.428:     fps: 60.00 (interval: 166666)
15:25:20.428:     format: UYVY
15:25:20.429:     using video device audio: yes
15:25:20.429:     sample rate: 0
15:25:20.429:     channels: 0
15:25:20.429:     audio type: DirectSound
15:26:15.942: ---------------------------------
15:26:15.942: [DShow Device: 'Video Capture Device'] settings updated:
15:26:15.942:     video device: Elgato Game Capture HD
15:26:15.942:     video path: __elgato
15:26:15.942:     resolution: 1920x1080
15:26:15.942:     fps: 60.00 (interval: 166666)
15:26:15.942:     format: UYVY
15:26:15.942:     using video device audio: yes
15:26:15.942:     sample rate: 0
15:26:15.942:     channels: 0
15:26:15.942:     audio type: DirectSound
15:26:45.789: ---------------------------------
15:26:45.789: [DShow Device: 'Video Capture Device'] settings updated:
15:26:45.789:     video device: Elgato Game Capture HD
15:26:45.789:     video path: __elgato
15:26:45.789:     resolution: 1920x1080
15:26:45.789:     fps: 60.00 (interval: 166666)
15:26:45.789:     format: UYVY
15:26:45.789:     using video device audio: yes
15:26:45.789:     sample rate: 0
15:26:45.789:     channels: 0
15:26:45.789:     audio type: DirectSound
15:30:34.722: ---------------------------------
15:30:34.723: video settings reset:
15:30:34.723:     base resolution:   1920x1080
15:30:34.723:     output resolution: 1920x1080
15:30:34.723:     downscale filter:  Bilinear
15:30:34.723:     fps:               60/1
15:30:34.723:     format:            NV12
15:30:34.743: Settings changed (video)
15:30:34.743: ------------------------------------------------
15:30:52.978: ---------------------------------
15:30:52.978: video settings reset:
15:30:52.978:     base resolution:   1920x1080
15:30:52.978:     output resolution: 1920x1080
15:30:52.978:     downscale filter:  Lanczos
15:30:52.978:     fps:               60/1
15:30:52.978:     format:            NV12
15:30:52.995: Settings changed (video)
15:30:52.995: ------------------------------------------------
15:31:27.821: Settings changed (outputs)
15:31:27.821: ------------------------------------------------
15:33:45.316: ---------------------------------
15:33:45.316: video settings reset:
15:33:45.316:     base resolution:   1920x1080
15:33:45.316:     output resolution: 1920x1080
15:33:45.316:     downscale filter:  Bicubic
15:33:45.316:     fps:               60/1
15:33:45.316:     format:            NV12
15:33:45.335: Settings changed (video)
15:33:45.335: ------------------------------------------------
15:35:30.136: ---------------------------------
15:35:30.137: video settings reset:
15:35:30.137:     base resolution:   1920x1080
15:35:30.137:     output resolution: 1920x1080
15:35:30.137:     downscale filter:  Bicubic
15:35:30.137:     fps:               30/1
15:35:30.137:     format:            NV12
15:35:30.146: Settings changed (video)
15:35:30.146: ------------------------------------------------
15:46:49.262: DShow: Failed to find crossbar (0x80004005): Unspecified error
15:46:49.262:
15:47:08.952: ---------------------------------
15:47:08.952: [DShow Device: 'Video Capture Device'] settings updated:
15:47:08.952:     video device: Elgato Game Capture HD
15:47:08.952:     video path: __elgato
15:47:08.952:     resolution: 640x480
15:47:08.952:     fps: 60.00 (interval: 166666)
15:47:08.952:     format: UYVY
15:47:08.953:     using video device audio: yes
15:47:08.953:     sample rate: 0
15:47:08.953:     channels: 0
15:47:08.953:     audio type: DirectSound

Fenrir · Apr 24, 2017

No stream/recording attempt there.

Please post a link to a clean log file. To make a clean log file, first restart OBS, then start your stream/recording for ~30 seconds and stop it again. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc. When you're done select Help > Log Files > Upload Current Log File. Copy the URL and paste it here.

Pauleke · Apr 24, 2017

Alright here is a log with me recording for about a minute

Code:

17:58:27.177: CPU Name: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
17:58:27.178: CPU Speed: 2594MHz
17:58:27.178: Physical Cores: 4, Logical Cores: 8
17:58:27.178: Physical Memory: 16333MB Total, 9532MB Free
17:58:27.178: Windows Version: 10.0 Build 14393 (revision: 1066; 64-bit)
17:58:27.178: Running as administrator: false
17:58:27.178: Aero is Enabled (Aero is always on for windows 8 and above)
17:58:27.178: Portable mode: false
17:58:27.187: OBS 18.0.1 (64bit, windows)
17:58:27.188: ---------------------------------
17:58:27.188: ---------------------------------
17:58:27.188: audio settings reset:
17:58:27.188:     samples per sec: 44100
17:58:27.188:     speakers:        2
17:58:27.190: ---------------------------------
17:58:27.190: Initializing D3D11..
17:58:27.190: Available Video Adapters: 
17:58:27.191:     Adapter 1: NVIDIA GeForce GTX 970M
17:58:27.191:      Dedicated VRAM: 3185377280
17:58:27.191:      Shared VRAM:    4268281856
17:58:27.191:      output 1: pos={0, 0}, size={1920, 1080}, attached=true
17:58:27.194: Loading up D3D11 on adapter NVIDIA GeForce GTX 970M (0)
17:58:27.218: D3D11 loaded sucessfully, feature level used: 45056
17:58:27.875: ---------------------------------
17:58:27.875: video settings reset:
17:58:27.875:     base resolution:   1920x1080
17:58:27.875:     output resolution: 1920x1080
17:58:27.875:     downscale filter:  Bicubic
17:58:27.875:     fps:               30/1
17:58:27.875:     format:            NV12
17:58:27.877: Audio monitoring device:
17:58:27.877:     name: Default
17:58:27.877:     id: default
17:58:27.877: ---------------------------------
17:58:27.878: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
17:58:27.880: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
17:58:27.881: [AMF Encoder] Unable to load 'amfrt64.dll', error code 126.
17:58:27.888: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
17:58:27.888: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
17:58:27.889: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
17:58:27.890: Failed to load 'en-US' text for module: 'obs-browser.dll'
17:58:27.890: [browser_source: 'Version: 1.29.0']
17:58:27.891: NVENC supported
17:58:27.933: Couldn't find VLC installation, VLC video source disabled
17:58:27.937: No blackmagic support
17:58:27.963: ---------------------------------
17:58:27.963:   Loaded Modules:
17:58:27.963:     win-wasapi.dll
17:58:27.963:     win-mf.dll
17:58:27.963:     win-dshow.dll
17:58:27.963:     win-decklink.dll
17:58:27.963:     win-capture.dll
17:58:27.963:     vlc-video.dll
17:58:27.963:     text-freetype2.dll
17:58:27.963:     rtmp-services.dll
17:58:27.963:     obs-x264.dll
17:58:27.963:     obs-vst.dll
17:58:27.963:     obs-transitions.dll
17:58:27.963:     obs-text.dll
17:58:27.963:     obs-qsv11.dll
17:58:27.963:     obs-outputs.dll
17:58:27.963:     obs-filters.dll
17:58:27.963:     obs-ffmpeg.dll
17:58:27.963:     obs-browser.dll
17:58:27.963:     image-source.dll
17:58:27.963:     frontend-tools.dll
17:58:27.963:     enc-amf.dll
17:58:27.963:     coreaudio-encoder.dll
17:58:27.963: ==== Startup complete ===============================================
17:58:27.965: All scene data cleared
17:58:27.965: ------------------------------------------------
17:58:27.987: WASAPI: Device 'Speakers (Realtek High Definition Audio)' initialized
17:58:28.016: WASAPI: Device 'Microphone (Realtek High Definition Audio)' initialized
17:58:28.138: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds
17:58:28.273: Switched to scene 'Scene'
17:58:28.273: ------------------------------------------------
17:58:28.273: Loaded scenes:
17:58:28.273: - scene 'Scene':
17:58:28.273:     - source: 'neat gif' (image_source)
17:58:28.273:     - source: 'Video Capture Device' (dshow_input)
17:58:28.273:     - source: 'Stream layout' (image_source)
17:58:28.273:     - source: 'Event Name' (text_gdiplus)
17:58:28.273:     - source: 'Round Name' (text_gdiplus)
17:58:28.273:     - source: 'Player 1' (text_gdiplus)
17:58:28.273:     - source: 'Player 2' (text_gdiplus)
17:58:28.273:     - source: 'Score 1' (text_gdiplus)
17:58:28.273:     - source: 'Score 2' (text_gdiplus)
17:58:28.273: ------------------------------------------------
17:58:31.119: ---------------------------------
17:58:31.119: [DShow Device: 'Video Capture Device'] settings updated: 
17:58:31.119:     video device: Elgato Game Capture HD
17:58:31.119:     video path: __elgato
17:58:31.119:     resolution: 640x480
17:58:31.119:     fps: 60.00 (interval: 166666)
17:58:31.119:     format: UYVY
17:58:31.132:     using video device audio: yes
17:58:31.132:     sample rate: 0
17:58:31.132:     channels: 0
17:58:31.132:     audio type: DirectSound
17:58:51.222: adding 23 milliseconds of audio buffering, total audio buffering is now 46 milliseconds
18:01:06.633: ---------------------------------
18:01:06.633: [x264 encoder: 'streaming_h264'] preset: medium
18:01:06.651: [x264 encoder: 'streaming_h264'] settings:
18:01:06.651:     rate_control: CBR
18:01:06.651:     bitrate:      2500
18:01:06.651:     buffer size:  2500
18:01:06.651:     crf:          0
18:01:06.651:     fps_num:      30
18:01:06.651:     fps_den:      1
18:01:06.651:     width:        1920
18:01:06.651:     height:       1080
18:01:06.651:     keyint:       60
18:01:06.651:     vfr:          off
18:01:06.651: 
18:01:06.651: [x264 encoder: 'streaming_h264'] custom settings: scenecut=0
18:01:06.685: [Media Foundation AAC: 'Track1']: encoder created
18:01:06.685:     bitrate: 160
18:01:06.685:     channels: 2
18:01:06.685:     sample rate: 44100
18:01:06.685:     bits-per-sample: 16
18:01:06.685: 
18:01:06.801: ==== Recording Start ===============================================
18:01:06.801: [ffmpeg muxer: 'adv_file_output'] Writing file 'C:/Users/Dylan/Videos/2017-04-24 18-01-06.flv'...
18:03:24.156: [ffmpeg muxer: 'adv_file_output'] Output of file 'C:/Users/Dylan/Videos/2017-04-24 18-01-06.flv' stopped
18:03:24.156: Output 'adv_file_output': stopping
18:03:24.156: Output 'adv_file_output': Total encoded frames: 4120
18:03:24.156: Output 'adv_file_output': Total drawn frames: 4121
18:03:24.156: ==== Recording Stop ================================================

Pauleke · Apr 25, 2017

I will say that the freezing occurs regardless of whether OBS is actively streaming or recording. In the Video Capture Device can be shown stuttering, so it feels like it's something to do with Game Capture and OBS interacting but I'm not incredibly fluent with either.

Fenrir · Apr 25, 2017

From the log, OBS appears to be functioning normally. Try a different USB port for the capture card.

Question / Help Game Capture and OBS not playing nice? Freezing every few seconds

Pauleke

New Member

Fenrir

Pauleke

New Member

Pauleke

New Member

Fenrir