Frozen Video

wippercnmfpc

New Member
I have been having issues with our stream and the video freezing within OBS. We have one monitor that gets raw feed from a PTZOptics 30x sdi 60 fps using PoE and HMDI to feed a 4k video card. Our church computer has an i5 processor with 16 gb ram. FIrst monitor is raw camera feed. Second monitor is OBS Studio and the computer and I have a 10" tablet that monitors the online stream via WIFI online with the church Facebook live account that monitors the images of the actual user end of the stream. The tablet also shows the freeze matching that of OBS scene.

A while back, I obtained a new video capture card but this was not the problem since the new card does the same thing as the original. I kept the old card as a spare in case of a failure. I have the video card connected tot he raw camera feed to the raw feed monitor with HMDI and the main computer and monitor using a USB 3.0 input. I have change the cable in case that might be an issue.

At times, the video in OBS and that being furnished to Facebook Live, freezes on a random preset location and there is nothing that can be done to fix the issue during this time. Our Scenes contain materials like prayer concerns, scripture and the like and all of these items display properly and function. Also some prerecorded videos with embedded music also stream properly.

The issue focuses on the video only. I have backed up our scene collection and uninstalled OBS Studio and reinstalled the newest version with the condition reappears. Do anyone have and ideas?
 
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