Question / Help Elgato HD60S/Pro Problems

StellarBarley

New Member
Hey everyone, i've been having this problem for awhile now and was wondering if any of you have any input on whats going on

I primarily cast with the HD60Pro but noticed with OBS it starts to really lose frames becoming choppy and the video desyncing when using WaveOut to hear the audio. now if I use capture only and go into the mixer in obs and listen to the sound, the audio eventually desyncs rather then the video. This also seems to be the case with the HD60s, when that same choppiness comes into play it says that the hd60s is having performance issues within the video settings page of the elgato. I also tested my really old capture card which is a avermedia (c027) and seems to only have the choppy issue.

The kicker is that if I put both elgato capture cards through the official software or xsplit I never desync or have them get choppy. I would window capture the official software but it goes to smooth to choppy to smooth. Display capture does the same thing

Now i've tried going to old drivers for both GPU, and both elgato capture cards, wiped my computer (not a huge loss so thought it was worth a shot) and older versions of OBS studio/classic, it seems to be persistent on every OBS version I go too. This never happened to me through out the year until a few weeks ago and I seem to not be able to figure it out. I am also in the process in talking with the Elgato support team and so far all their suggestions have not worked.

I have my Audio Sample Rate at 48 too from using the Guide provided by LtRoyalShrimp


Any help would be appreciated, thanks in advance

Log: https://gist.github.com/ee5079b548563f27bd03bd6a3c1243a7
 

StellarBarley

New Member
I forgot to mention that I have tried multiple PCI-E slots and USB ports for both cards, if that makes any relevance to the situation
 

SumDim

Member
Don't quote me on this, but if I remember, when I first installed my Elgato HD 60 Pro PCIe card, I had to install it in a certain slot on my motherboard. Can't remember the reason why though...

Looking quickly at your log, there is this:
12:07:32.272: Video Capture Device: ResolutionValid failed
12:07:32.272: Video Capture Device: Video configuration failed
12:07:32.471: Video Capture Device: ResolutionValid failed
12:07:32.471: Video Capture Device: Video configuration failed
12:07:34.218: DShow: Could not find filter to open dialog type: 0 with

Something messed up there. I don't get that error and never had with either my HD 60 and HD 60 Pro.
- Try changing the Resolution/FPS Type to Default Device and test; check log.
- Change to Custom and test; check log.

I've never had a need to change to Custom... I always leave this at Device Default.

Audio sample rate at 48Hz is fine. Check Windows audio to see if every recording and playback device is set to DVD quality 48000 (right click speaker icon in tray).
 
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