Question / Help Elgato HD60 Stutter

[AxelOG]

I don't know if it was caused by OBS, my Elgato going to shit or any of the other infinite potential causes for it but for about an hour now I tried setting up OBS and my Elgato HD60 just kept freezing in OBS, I'd then get it to "work" but now it stutters every couple seconds. Any possible causes?

Video explaining/showing what I mean HERE: https://www.youtube.com/watch?v=w2FeeNkXefQ

OBS Studio Log File: https://pastebin.com/fL4PQmty


*I talk a bit in the video about the audio stuttering and it does when I can even get the audio to work.

 

[c3r1c3]

1. Attach both monitors to the GTX960.
2. Make sure that both the webcam and Elgato are on Intel ports, and not Asmedia or other 3rd party USB ports.
3. Get USBView from https://obsproject.com/downloads/usbview.zip to identify which hub(s) your webcam and Elgato are connected to. Make sure both devices are on their own root hub each by switching their USB ports if need be.
4. If you can't do #3, then you're pretty much screwed. Return that Elgato and get something that isn't USB2.

 

[FerretBomb]

First thing:
22:43:38.588: Game DVR: On

Disable the background game recording. It causes tons of problems. Then see if the issue is still ongoing.
Also, check if the same issue occurs in Elgato Game Capture HD.

 

[AxelOG]

1. Attach both monitors to the GTX960.
2. Make sure that both the webcam and Elgato are on Intel ports, and not Asmedia or other 3rd party USB ports.
3. Get USBView from https://obsproject.com/downloads/usbview.zip to identify which hub(s) your webcam and Elgato are connected to. Make sure both devices are on their own root hub each by switching their USB ports if need be.
4. If you can't do #3, then you're pretty much screwed. Return that Elgato and get something that isn't USB2.

I'm working on getting 2 new monitors to match my main since my second monitor right now is only capable of VGA and I need it connected to my iGPU while my main is attached via DVI. I did get it working for now and its "usable" but the part about it eventually freezing when I change anything in OBS connected to my PC. So if I change a setting in a different source like my C920 then It'll be like a russian roulette after I save changes. It'll either work or won't. If it doesn't then I have to unplug the elgato, plug it back in, unplug hdmi (to either the monitor the game is being played on or the one going to the console), plug it back in, close obs, open obs and then it'll work again.

I'll TRY removing any drivers/software for the Elgato and reinstalling but I don't understand why I would because of it being the newest version.

 

[AxelOG]

First thing:
22:43:38.588: Game DVR: On

Disable the background game recording. It causes tons of problems. Then see if the issue is still ongoing.
Also, check if the same issue occurs in Elgato Game Capture HD.

Thanks! I'll try disabling it. I never found Game DVR to be an issue in the past but maybe it'll work. I'll let you know if that helps.

 

[c3r1c3]

The most important step was #3. Did you do it? If so, then take a screenshot of what USBView is reporting and post it.

 

[HAZMAT]

Hi guys! My system / setup was running fine until this last update. I didn't have game DVR disabled or need to do any of the other troubleshooting you're suggesting that needs to be done. I've got an i7-4790 and a 1060 6 GB card and was streaming at 1080/60 without issue. I'm not sure what changed in the last update but I've updated my Nvidia driver and located the HD60 Pro in Device Manager and had it update it's driver. Those helped and turned off game DVR but it's still no where near as smooth, dropped frames and CPU usage was at 17-25% in OBS now it's never under 25%