Elgato HD60 S hissing sound.

J

Jon Jordan

New Member
Good afternoon. I look through the forums and wasn't able to find a solution looking through the forums or Googling for results. Here's the issue.

I have assisted a number of local churches in setting up livestreams over the past 8 months or so. My setup is a 1080P camera attached to a capture device, with the audio in coming from whatever sound board the church already has. I setup the camera input to pull sound from the Line In on the computer (or in one case, a Yeti mic). This setup works flawlessly with any variety of capture devices i've used, from an old AverMedia PCI-e capture device to a no-name device from Amazon that the customer supplied. For a couple of applications, I've employed an Elgato HD60 S via USB 3.0. What happens is that the Elgato dumps static into the audio, with nothing else coming through. It doesn't matter if I use the sound output from the camera, or switch it to the Line In from the computer, or plug the stereo out from the sound board into the Elgato, I get the same deafening static on the output sound. The end result is that I have to mute the Video input stream, and have a separate audio input stream, rather than one neat and clean input to control

I've been looking for a solution to this for a long time for this, but have been unable, and as I said, it only seems to be with the HD60 S. Any thoughts? If you think a log file would be beneficial, I can remote to one of them and get it, but wanted to see if anyone else had experienced this issue or knew a way to resolve it.
 
Does this same issue apply if you use Elgato Game Capture HD or 4K Capture Utility? Or does the HD60 S seem to only be sending in this bad static in OBS Studio?

Also just to confirm, is the HD60 S actually inputting audio from any other input or camera? From what you describe, it reads like the HD60 S isn't intended to gather any audio and audio from the sound board is going into the PC through some other input.
 
I have tried it both ways, but the short answer is no, I don't need to capture sound from the Elgato. The problem I'm having is that if I select 'use custom audio device' and select my Yeti, I still get the hissing sound from the camera, like this:
1591804184178.png
 
Jon Jordan said:
Good afternoon. I look through the forums and wasn't able to find a solution looking through the forums or Googling for results. Here's the issue.

I have assisted a number of local churches in setting up livestreams over the past 8 months or so. My setup is a 1080P camera attached to a capture device, with the audio in coming from whatever sound board the church already has. I setup the camera input to pull sound from the Line In on the computer (or in one case, a Yeti mic). This setup works flawlessly with any variety of capture devices i've used, from an old AverMedia PCI-e capture device to a no-name device from Amazon that the customer supplied. For a couple of applications, I've employed an Elgato HD60 S via USB 3.0. What happens is that the Elgato dumps static into the audio, with nothing else coming through. It doesn't matter if I use the sound output from the camera, or switch it to the Line In from the computer, or plug the stereo out from the sound board into the Elgato, I get the same deafening static on the output sound. The end result is that I have to mute the Video input stream, and have a separate audio input stream, rather than one neat and clean input to control

I've been looking for a solution to this for a long time for this, but have been unable, and as I said, it only seems to be with the HD60 S. Any thoughts? If you think a log file would be beneficial, I can remote to one of them and get it, but wanted to see if anyone else had experienced this issue or knew a way to resolve it.
Click to expand...


i use the hd60 s plus and this static noise has recently started to come thru stream and i wish i knew how to fix it because i finally got my stream flowing trouble free. also the elgato source will lose sound now and again in obs and i have to go to properties and reset it. any solutions?
 
Whatever kind of sound device you use: You can try direct-injection boxes in series between the churches soundboard and your sound device. These boxes will have a ground-lift switch to get rid of humming or hissing sounds due to ground loop problems possibly.
 
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