Question / Help Elgato HD60 S Freezes Every Few Moments. Video Proof Included.

[Michael Hirakida]

Hi. I don't know if any one else has had this problem but I just got an Elgato HD60 S and for some reason whenever I record it (Video Proof is linked) I get an awful freeze. It happens for 1-2 seconds then stops but for the rest of the video it keeps doing the same 1-2 second freeze. I'm stumped on what to do since I do have pretty beefy specs (FX-8350 4.0/4.2 GHZ and GTX 1060) and it should work.

Video Proof: https://www.youtube.com/watch?v=3CuTOWsWNZ0&feature=youtu.be

The video shown here, where I use OBS Studio with the HD60 S around the end shows that it freezes, stopping all video and audio. Then it returns. This is just one instance of it, but it happens a lot more when the recording goes on. I even put in a log file to help you understand what is happening. I just got it and I really don't want to return it since I do meet the required specs.

Any help? ASAP would be appreciated but take your time if you must.

 

[Michael Hirakida]

Bump

 

[Michael Hirakida]

Bump?

 

[vapeahoy]

USB chipset is not your friend. When i had an fx 8350, and fuck me those were the problem days, and i used a usb capture card, i ended up forcing it to a dedicated usb3 slot connector directly unto the motherboard itself. That worked. Connecting it to the back of the pc so to speak, was very unstable.
The problem is part in that asmedia/amd chipset for usb sucks, and also in part IRQ that's shared.
I had an asus 970 motherboard, state of the art am3+ motherboard - being it was the latest incarnation motherboard for am3+ after eol for the platform.

To be clear, i had capture card directly connected to the motherboard, with specific usb connectors bought to fit exactly to the motherboard.
Nothing else was really stable.
So basically, dedicate everything u can to the capture card, don't use any other usb slots that the card's hub is connected to.

 

[Michael Hirakida]

So what you're saying is I have to spend money on a dedicated USB 3.0 Slot? I'm sorry I'm very confused and it's very late where I'm writing this. It was working fine before which I don't think I mentioned so I was thinking it could just be the HD60 S That's faulty itself. It certainly wasn't the drivers.

 

[vapeahoy]

So what you're saying is I have to spend money on a dedicated USB 3.0 Slot? I'm sorry I'm very confused and it's very late where I'm writing this. It was working fine before which I don't think I mentioned so I was thinking it could just be the HD60 S That's faulty itself. It certainly wasn't the drivers.

Yes. That is what I am saying. It is at least my experience, when i had the 8350 and asus 970 pro, which i no longer have, kid of a friend of mine has it now, that the only way to get rid of the stutters and annoying issues was to dedicate it to it's own slot.
And i had to be extremely specific to how it was done as well. Because Asmedia/Amd chipset is inferior on usb devices, unfortunately. I do not believe the case is changed with ryzen/threadripper either. Intel just has a much better handling on usb, period.
Use device manager or similar tool to check if the usb device has its own hub, this is crucial. You may think the port you connect to is not shared, but it could very well be its shared.
I know this sounds ridiculously tedious, which is exactly what it is.
Like i said, I used an internal usb3 connector directly from the motherboard outlet, not back of the pc. That worked really well tho, and even improved latencies just a bit, probably because signal connectivity was uninterrupted* which is the whole point here.