Question / Help Elgato audio stuttering after upgrade to 0.13.1

[TyroneSama]

The audio from my capture card (Elgato Game Capture HD) stutters on 0.13.1, when it seems to be fine on 0.12.3 (recorded both of these a few minutes ago). Was there a change made that I should be aware of, or is this a bug?

0.13.1:
https://www.youtube.com/watch?v=oFHIjvYid5A
https://gist.github.com/d8f52bc64d80ec1baec4

0.12.3:
https://www.youtube.com/watch?v=MWBKivvEQK0
https://gist.github.com/d45d62cdefa2ed80f977

 

[Videophile]

Try setting OBS's sample rate to 48kHz. It could be that the audio, coming from the Elgato at 48kHz, while being downsampled to 44.1kHz is being messed up.

 

[TyroneSama]

Try setting OBS's sample rate to 48kHz. It could be that the audio, coming from the Elgato at 48kHz, while being downsampled to 44.1kHz is being messed up.

Just gave that a try: no change.

Forgot to mention this in the OP, but I've already uninstalled and reinstalled the latest drivers as well.

 

[ExploudYourEar]

Same Issue with the PVR 2 HD from hauppauge

 

[ExploudYourEar]

Something else that might help is that the sound is clean when you register it's while you stream that the stutter start after a few secs

 

[Zach Patterson 'Zabbzi']

Seems a lot of us Elgato HD users are all having this same issue. Very frustrating.

 

[VeNOM2099]

El Gato and Hauppauge users... Yes, quite frustrating. I've tried every setting I can using both the x264 and the AMD video encoder. Tried upping and lowering the sound quality. Recording or Streaming.

Each time I use the hauppauge source, sound goes choppy after about 3-5 minutes. And the time factor seems to be cumulative, meaning that if I stream or record for 2-3 minutes, sound is fine. I'll stop OBS, and restart it, stream/record again and the sound goes choppy. So it's always around 2-3 minutes where the sound is fine, then it goes bad. And once it goes bad, it stays bad, unless you reboot your system and try again. Then you get another few minutes where the sound is fine until it goes bad again.

If I try with any video source from my PC, this problem doesn't happen. Also, while the sound comes out choppy from my capture device source, my MIC audio is fine. So this is definitely pointing to something being wrong with the capture device audio source in the app.

 

[AnEternalEnigma]

This has been happening to me as well since the release of 0.13.1. I've had to downgrade to 0.12.3 until it is addressed.

 

[The T]

Figured I'd toss out this is happening to me as well. Anyone know of a safe place to download and roll back to an old version?

EDIT: Derp, the releases page: https://github.com/jp9000/obs-studio/releases

 

[SiamTux]

There's a few threads regarding this issue, for both Elgato and Hauppauge users, like this one : https://obsproject.com/forum/threads/sound-problem.43187/

Does anyone know if this has actually been reported as a Bug ? If not, I would be happy to do so but it would be the first time, is there any steps to follow ?

 

[Videophile]

It may have to do with the recent sound buffer and sound subsystem changes @Jim made.

 

[SiamTux]

I will try to play with Audio buffer settings if there's anyway.

Most of the time it starts OK and after a few seconds/minutes, thing goes wrong.. Will post here if any success

 

[Steelbeard]

I'm having the exact same problem with my Elgato. Everything else captures fine, it's just the elgato with obvious stuttering problems since I upgraded versions of OBS Studio.

Example: http://www.twitch.tv/sharklaserproductions/v/46751321

Added the log: http://pastebin.ca/3376557

 

[Steelbeard]

Tried downgrading to a previous version, but the problem has somehow followed me to the older version.

 

[the skinny nerd]

I had this problem with my elgato game capture hd. When I upgraded the firmware to enable 240p for retro gaming the issue mysteriously disappeared for me. YMMV

 

[Lain]

Could each of you state which specific elgato device you're using? (Though I suppose I can just try each device, there's only 3) ..Anyway, I'm looking in to it.

 

[Se1pher]

It's not elgato specific bug, Avermedia LGP has exact same issue with latest Obs Mp version, if roll back to 0.12.3 this bug goes away

 

[Lain]

Mind coming around and helping debug this issue Se1pher? Not sure how much time you have.

If anyone has plenty of time to burn and who gets this like in the video, could you private message me preferably in the IRC chatroom? (#obsproject on quakenet, nick is "Jim-"). I really need someone with a good amount of free time who has this problem consistently.

 

[SiamTux]

Hi Jim, I'm having this problem with a Hauppauge HD PVR2 as well, and the issue happens often (described in this thread : https://obsproject.com/forum/threads/sound-problem.43187/ )

I'll find the time to help as much as I can. Will go on IRC as soon as I get home

Thanks for your reply anyway !

 

[Steelbeard]

I'm using the Elgato Game Capture HD, not the 60 the regular one.

Additionally, I completely uninstalled all Elgato drivers, then downgraded to 0.12.2 OBS and installed the 32-bit drivers and it seems to not be an issue anymore.