Elgato 4K Pro MKii intermittently loses signal when cam link is plugged in

ProfessorNoonie

New Member
Here’s my issue

My elgato 4K pro mkii intermittently loses signal ONLY when I have my cam link 4K plugged in

I’m playing on an Xbox one x but even though I have the settings to record 1080p, it still loses signal.

So if I’m playing, every 5-10 seconds I lose signal for about 1 second like 2 times

It’s not a USB bandwidth thing

I’ve updated the firmware on both devices

OBS is up to date

My gtx 1050 ti drivers are up to date

When the capture card is being utilized WITHOUT The cam link being added as a 2nd video input device, it works perfectly

When both are being used, the cam link (which has my canon m50 mkii connected to it) works perfectly but the capture card keeps losing signal.

I’ve done all I can think of

any suggestions would be appreciated
 
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