Question / Help Dropping Frames and can't find the cause.

[DraB]

This past month has been impossible to stream. I have been dropping frames constantly and have done everything in my power to fix the problem. First of all ill give you guys the things i'm working with.

My internet: http://www.speedtest.net/my-result/5795698102

My computer specs: i7 4790k, EVGA GTX 760, 16gb ram. (Mostly stream my PS4 w/ an AverMedia Live Gamer HD)

My stream settings: https://gyazo.com/977d6bf8efff0d2d013c00b8058e6d00 https://gyazo.com/f538b2cd8b15e3f87376a1670e21b139

I took the twitch stream test: http://i.imgur.com/zSSgC7U.png

I have also bought a new router and modem and that didn't help either. I have a Comcast technician coming on Wednesday but I just wanted some opinions before I completely blame my internet when the speedtest is fine. Thanks for the help!

 

[DraB]

@SoWhoYou But why? What is causing me not to be able to stream @ 60?

 

[DraB]

@SoWhoYou My cpu stays below 20% when I stream.

 

[DraB]

@SoWhoYou And by frames I mean actual frames not fps frames in stream

 

[DraB]

@SoWhoYou I've went all the way up to 3500 same problem.

 

[RytoEX]

Your Twitch Bandwidth Test results show a quality of 0 across the board. The minimum acceptable quality for streaming is 80. Something is causing your connection quality to be this way. If you can rule out hardware issues (router, modem, cables, network adapters) and software issues (drivers, security software, firmware), then you're looking at an ISP issue. Hopefully the Comcast tech will have some insightful information for you on Wednesday.

 

[DraB]

@RytoEX I've replaced everything.... You think it could be my isp even though the speedtest is perfect?

 

[RytoEX]

Yes. Streaming is less about connection speed and more about connection quality. You need a constant, stable stream of data from one endpoint to the other. The Twitch Bandwidth Test indicates that you have poor connection quality.

 

[DraB]

@SoWhoYou @RytoEX http://www.pingtest.net/result/154950022.png

 

[DraB]

@SoWhoYou hmmm the only thing I use is malewarebytes... Ill uninstall all of that and try if not reinstall windows :(

 

[DraB]

@SoWhoYou @RytoEX Some guy called me from Comcast and said it should be fixed. How did they fix without coming? Maybe broken fiber in the area or something. Either way! http://i.imgur.com/7XLRLAr.png

 

[Muelo1000]

What game are you trying to stream?

 

[DraB]

@Muelo1000 Usually just stream cod

 

[Muelo1000]

@Muelo1000 Usually just stream cod

reason I asked was that while trying to record H1Z1 I would get low FPS so I had to stream it in window capture so you might want to try that.... it worked for me

 

[RytoEX]

@SoWhoYou @RytoEX Some guy called me from Comcast and said it should be fixed. How did they fix without coming? Maybe broken fiber in the area or something. Either way! http://i.imgur.com/7XLRLAr.png

They could have serviced a nearby node that affects your service, or remotely serviced a piece of hardware, or replaced some hardware along your route. Glad the Twitch Test has improved! Can you stream now? Has your dropped frames rate improved?


@Muelo1000
That sounds like an entirely different problem. @DraB is talking about dropped frames, which is a network problem. I recommend that you make your own thread and include a log.

 

[Muelo1000]

@RytoEX sorry misunderstood the question ...The only thing that would drop my frames was my max bitrate set too low put up the max bitrate and whala also try changing you server (twitch)

 

[DraB]

Well everyone it was good while it lasted. Don't know who to blame internet is fine and have tried a different computer to stream. Maybe there is a secret server to stream on that i'm not aware of ;) Anyways beyond annoyed.

https://gyazo.com/1a8e7338cdc74cc8277441233105f2bd

 

[RytoEX]

Call your ISP back and tell them the issue reappeared. Wasn't a tech appointment scheduled for today?

 

[DraB]

@RytoEX I cancelled once I was getting good performance.. Ill call them back I guess haha

 

[TaintRUMBLERRRR]

Thought i would chime in, i am having the same problem... I installed the recent update for OBS and it started having the frame drop issue. ill upload my log, just wanted to add before this update i was able to stream in these settings with no problems. thanks for the help in advanced.