Question / Help Dropped frames 0 kbps - 11000 kbps

[Cbiscuit]

Sigh.... I feel like I've exhausted every option apart from wiring myself directly to the ISP's tower or buying a new router.

I've successfully streamed on twitch for 3-4 years with very little temporary downtime / frame loss.
For the past two weeks however, my connection is consistently dropping frames from 1% - 10%+.
When watching network graph in task manager when the connection drops, it goes from 4000 kbps to 0 kbps
then up to 11000 kbps before normalizing.


-reset router/hard reset/modem
-updated firmware
-reinstalled obs
-speed test 11 mbps up
-recommended bit rate 6000 kbps
-tested bit rate 4000 kbps
-tested various twitch servers with obs and twitchtest.exe
-scanned every pc on the network for virus/malware
-turned off all other connected devices
-tested from modem as well as router
-ISP claims signal from router and modem are fine
-turned if on and off ( added for the lulz )

**Log does not contain much information due to reinstall, deleted folder etc.

 

[Cbiscuit]

Mod can delete this post

after talking to support 3 times in the last 2 weeks I about gave up with no resolve.

I walk outside to get the mail, and see a technician down the street. Ask him if he's working on the lines by chance, sure enough he was, and already solved the issue. Connection is 100% perfect, if only the ISP would have notified me a technician was scheduled to be in the area, would have saved some stress and probably prevented this post entirely. Charter Communications FYI.