xxxLEOxxx
New Member
Hi OBS community. I need some help with my crash report. Crash file has been attached.
Basic info: OBS version 30.1.1(64bit) Win ver. Win 11 Home x64 23H2 CPU 13900K GPU RTX 4090 RAM 64GB.
Occasion: Streaming while playing game: Hearthstone
What happened: I was playing Hearthstone and suddenly both my monitors went black. They went black for 2 seconds and they went back. However, hearthstone just froze and OBS reports that it crashed and crash file has been saved. Also, my Edge browser crashed with all tabs. They are still there but all tabs need to reload the actual page.
Background: I was having this issue for quite a long time since I built this desktop. Initially, both screens just went black completely and they won't come back. I have tried several ways to log this crash, but I failed. I did not figure out a good way to record this crash. If I was playing hearthstone, watching videos or using discord during this crash, after the screens went black, you can still hear the music of Hearthstone, hear the sound of the video or talk to my friends (but after 1-2 mins later, they said they cannot hear me anymore.) This issue happens without any pattern. It resolves every time I made a force restart by pressing the power button on the panel of the chassis.
My guesses: 1. Video card 2. Power Supply Unit
What I want to know: 1. the crash file. What does this report tell me. Hopefully, it helps to narrow down the range to suspect. 2. Some advice on how to tackle this issue. I know this isn't the best place for seeking this kind of advice but nevertheless I would like to hear your thoughts on this.
Basic info: OBS version 30.1.1(64bit) Win ver. Win 11 Home x64 23H2 CPU 13900K GPU RTX 4090 RAM 64GB.
Occasion: Streaming while playing game: Hearthstone
What happened: I was playing Hearthstone and suddenly both my monitors went black. They went black for 2 seconds and they went back. However, hearthstone just froze and OBS reports that it crashed and crash file has been saved. Also, my Edge browser crashed with all tabs. They are still there but all tabs need to reload the actual page.
Background: I was having this issue for quite a long time since I built this desktop. Initially, both screens just went black completely and they won't come back. I have tried several ways to log this crash, but I failed. I did not figure out a good way to record this crash. If I was playing hearthstone, watching videos or using discord during this crash, after the screens went black, you can still hear the music of Hearthstone, hear the sound of the video or talk to my friends (but after 1-2 mins later, they said they cannot hear me anymore.) This issue happens without any pattern. It resolves every time I made a force restart by pressing the power button on the panel of the chassis.
My guesses: 1. Video card 2. Power Supply Unit
What I want to know: 1. the crash file. What does this report tell me. Hopefully, it helps to narrow down the range to suspect. 2. Some advice on how to tackle this issue. I know this isn't the best place for seeking this kind of advice but nevertheless I would like to hear your thoughts on this.