Question / Help Crash OBS on Heroes of the Storm

Wurz

New Member
Hi there. I'm having an issue when streaming Heroes of the Storm (x64). I am able to stream without problems while being on menu, but when I enter into a play (just after passing heroes screen) OBS crashes and stops streaming to Twitch.

I can suppose there's any bad configuration, but I can't find it anymore...

I add you some information you may need to help me, here it is my last OBS log:

Code:
20:49:26.464: CPU Name: Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz
20:49:26.465: CPU Speed: 2893MHz
20:49:26.465: Physical Cores: 2, Logical Cores: 4
20:49:26.465: Physical Memory: 8110MB Total, 3665MB Free
20:49:26.465: Windows Version: 6.1 Build 7601 (revision: 19018)
20:49:26.465: Aero is Enabled
20:49:26.472: OBS 0.12.0 (64bit, windows)
20:49:26.472: ---------------------------------
20:49:26.472: ---------------------------------
20:49:26.472: audio settings reset:
20:49:26.472:     samples per sec: 44100
20:49:26.472:     speakers:        2
20:49:26.472:     buffering (ms):  1000
20:49:26.482: ---------------------------------
20:49:26.482: Initializing D3D11..
20:49:26.482: Available Video Adapters:
20:49:26.488:     Adapter 0: NVIDIA GeForce 840M 
20:49:26.489:     Adapter 1: NVIDIA GeForce 840M 
20:49:26.495: Loading up D3D11 on adapter NVIDIA GeForce 840M   (0)
20:49:26.773: D3D11 loaded sucessfully, feature level used: 45056
20:49:27.648: ---------------------------------
20:49:27.649: video settings reset:
20:49:27.649:     base resolution:   1920x1080
20:49:27.649:     output resolution: 1280x720
20:49:27.649:     fps:               30/1
20:49:27.649:     format:            NV12
20:49:27.652: ---------------------------------
20:49:27.658: Loading module: coreaudio-encoder.dll
20:49:27.659: Failed to load 'es-ES' text for module: 'coreaudio-encoder.dll'
20:49:27.902: [CoreAudio encoder]: Failed loading library 'CoreAudioToolbox.dll'
20:49:27.902: [CoreAudio encoder]: Couldn't load CoreAudio AAC encoder
20:49:27.902: ---------------------------------
20:49:27.907: Loading module: image-source.dll
20:49:27.911: ---------------------------------
20:49:27.917: Loading module: obs-ffmpeg.dll
20:49:27.923: ---------------------------------
20:49:27.928: Loading module: obs-filters.dll
20:49:27.933: ---------------------------------
20:49:27.939: Loading module: obs-outputs.dll
20:49:27.945: ---------------------------------
20:49:27.950: Loading module: obs-x264.dll
20:49:27.955: ---------------------------------
20:49:27.960: Loading module: rtmp-services.dll
20:49:27.965: ---------------------------------
20:49:27.976: Loading module: text-freetype2.dll
20:49:28.499: ---------------------------------
20:49:28.505: Loading module: win-capture.dll
20:49:29.926: ---------------------------------
20:49:29.932: Loading module: win-decklink.dll
20:49:29.947: No blackmagic support
20:49:29.947: Failed to start search for DeckLink devices
20:49:29.947: ---------------------------------
20:49:29.955: Loading module: win-dshow.dll
20:49:29.976: ---------------------------------
20:49:29.984: Loading module: win-mf.dll
20:49:30.004: [Media Foundation encoder]: plugin is disabled for performance reasons on Windows versions less than 8
20:49:30.134: ---------------------------------
20:49:30.139: Loading module: win-wasapi.dll
20:49:30.152: =====================================================================
20:49:30.153: output 'adv_stream' (rtmp_output) created
20:49:30.153: output 'adv_file_output' (ffmpeg_muxer) created
20:49:30.153: encoder 'recording_h264' (obs_x264) created
20:49:30.153: encoder 'streaming_h264' (obs_x264) created
20:49:30.153: AAC encoder bitrate mapping:
20:49:30.153:      32 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.153:      64 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.153:      96 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.153:     128 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.153:     160 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.153:     192 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.153:     224 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.153:     256 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.153:     288 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.153:     320 kbit/s: 'Codificador AAC FFmpeg predeterminado' (ffmpeg_aac)
20:49:30.154: encoder 'adv_aac0' (ffmpeg_aac) created
20:49:30.154: encoder 'adv_aac1' (ffmpeg_aac) created
20:49:30.154: encoder 'adv_aac2' (ffmpeg_aac) created
20:49:30.154: encoder 'adv_aac3' (ffmpeg_aac) created
20:49:30.154: service 'default_service' (rtmp_common) created
20:49:30.155: All scene data cleared
20:49:30.155: ------------------------------------------------
20:49:30.169: WASAPI: Device 'Altavoces (Realtek High Definition Audio)' initialized
20:49:30.169: source 'Audio del escritorio' (wasapi_output_capture) created
20:49:30.176: WASAPI: Device 'Micrófono (Realtek High Definition Audio)' initialized
20:49:30.176: source 'Mic/Aux' (wasapi_input_capture) created
20:49:30.176: source 'Puerta anti-ruidos' (noise_gate_filter) created
20:49:30.176: source 'Heroes of the Storm' (scene) created
20:49:30.176: source 'Capturar Juego' (game_capture) created
20:49:30.195: == Profiler Results =============================
20:49:30.195: run_program_init: 3762.77 ms
20:49:30.195:  ┣OBSApp::AppInit: 3.737 ms
20:49:30.195:  ┃ ┗OBSApp::InitLocale: 2.445 ms
20:49:30.195:  ┗OBSApp::OBSInit: 3739.86 ms
20:49:30.195:    ┣obs_startup: 2.773 ms
20:49:30.195:    ┗OBSBasic::OBSInit: 3723.33 ms
20:49:30.195:      ┣OBSBasic::InitBasicConfig: 0.455 ms
20:49:30.195:      ┣OBSBasic::ResetAudio: 0.173 ms
20:49:30.195:      ┣OBSBasic::ResetVideo: 1178.56 ms
20:49:30.195:      ┣OBSBasic::InitOBSCallbacks: 0.013 ms
20:49:30.195:      ┣OBSBasic::InitHotkeys: 0.043 ms
20:49:30.195:      ┣obs_load_all_modules: 2501.42 ms
20:49:30.195:      ┃ ┣obs_init_module(coreaudio-encoder.dll): 0.818 ms
20:49:30.195:      ┃ ┣obs_init_module(image-source.dll): 0.003 ms
20:49:30.195:      ┃ ┣obs_init_module(obs-ffmpeg.dll): 0.02 ms
20:49:30.195:      ┃ ┣obs_init_module(obs-filters.dll): 0.007 ms
20:49:30.195:      ┃ ┣obs_init_module(obs-outputs.dll): 0.003 ms
20:49:30.195:      ┃ ┣obs_init_module(obs-x264.dll): 0.002 ms
20:49:30.195:      ┃ ┣obs_init_module(rtmp-services.dll): 0.406 ms
20:49:30.195:      ┃ ┣obs_init_module(text-freetype2.dll): 517.633 ms
20:49:30.195:      ┃ ┣obs_init_module(win-capture.dll): 1403.92 ms
20:49:30.195:      ┃ ┣obs_init_module(win-decklink.dll): 6.605 ms
20:49:30.195:      ┃ ┣obs_init_module(win-dshow.dll): 3.084 ms
20:49:30.195:      ┃ ┣obs_init_module(win-mf.dll): 132.086 ms
20:49:30.196:      ┃ ┗obs_init_module(win-wasapi.dll): 0.014 ms
20:49:30.196:      ┣OBSBasic::ResetOutputs: 1.291 ms
20:49:30.196:      ┣OBSBasic::CreateHotkeys: 0.198 ms
20:49:30.196:      ┣OBSBasic::InitService: 0.414 ms
20:49:30.196:      ┣OBSBasic::InitPrimitives: 0.177 ms
20:49:30.196:      ┗OBSBasic::Load: 22.992 ms
20:49:30.196: =================================================
20:49:31.040: Update check: last known remote version is 0.12.0
20:52:16.688: ---------------------------------
20:52:16.689: video settings reset:
20:52:16.689:     base resolution:   1920x1080
20:52:16.689:     output resolution: 1920x1080
20:52:16.689:     fps:               30/1
20:52:16.689:     format:            NV12
20:52:16.693: Settings changed (video)
20:52:16.693: ------------------------------------------------
20:52:57.559: [game-capture: 'Capturar Juego'] attempting to hook process: HeroesOfTheStorm_x64.exe
20:52:57.563: [game-capture: 'Capturar Juego'] using helper (compatibility hook)
20:52:58.122: [game-capture: 'Capturar Juego'] Hooked to process: HeroesOfTheStorm_x64.exe
20:52:58.123: [game-capture: 'Capturar Juego'] (half life scientist) everything..  seems to be in order
20:52:58.123: [game-capture: 'Capturar Juego'] Hooked D3D9
20:52:58.130: [game-capture: 'Capturar Juego'] Hooked DXGI
20:52:58.216: [game-capture: 'Capturar Juego'] d3d9 memory capture successful
20:53:37.228: ---------------------------------
20:53:37.228: [x264 encoder: 'streaming_h264'] preset: veryfast
20:53:37.228: [x264 encoder: 'streaming_h264'] settings:
20:53:37.228:     bitrate:     2500
20:53:37.228:     buffer size: 2500
20:53:37.228:     crf:         0 (0 when CBR is enabled)
20:53:37.228:     fps_num:     30
20:53:37.228:     fps_den:     1
20:53:37.228:     width:       1920
20:53:37.228:     height:      1080
20:53:37.228:     keyint:      250
20:53:37.228:     vfr:         off
20:53:37.228:     cbr:         on
20:53:37.234: ---------------------------------
20:53:37.235: [FFmpeg aac encoder: 'Track1'] bitrate: 160, channels: 2
20:53:37.238: [rtmp stream: 'adv_stream'] Connecting to RTMP URL rtmp://live-cdg.twitch.tv/app...
20:53:39.553: [rtmp stream: 'adv_stream'] Connection to rtmp://live-cdg.twitch.tv/app successful
20:53:39.554: ==== Streaming Start ===============================================

I'm playing with 2 screens: One (main screen) with 1920x1080 resolution and playing HotS there and other one with 1024x768 resolution.

Drivers are updates as well.



Please, let me know if you need some other information. Thanks in advice ^^
 
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