Capture device crashing

[TMM David]

Hi, OBS has stop adding capture devices and crashes when I do. I have tried reinstalling obs and graphics drivers several times but still not working. Below is my Log. Can anyone help me pls.
18:45:45.365: [Safe Mode] Unclean shutdown detected!
18:45:47.878: [Safe Mode] User elected to launch normally.
18:45:47.891: CPU Name: 12th Gen Intel(R) Core(TM) i7-12700H
18:45:47.891: CPU Speed: 2688MHz
18:45:47.891: Physical Cores: 14, Logical Cores: 20
18:45:47.891: Physical Memory: 16068MB Total, 7223MB Free
18:45:47.891: Windows Version: 10.0 Build 22631 (release: 23H2; revision: 3672; 64-bit)
18:45:47.891: Running as administrator: false
18:45:47.891: Windows 10/11 Gaming Features:
18:45:47.891: Game DVR: On
18:45:47.891: Game Mode: Off
18:45:47.892: Sec. Software Status:
18:45:47.894: McAfee: enabled (AV)
18:45:47.894: Microsoft Defender Antivirus: disabled (AV)
18:45:47.894: McAfee: enabled (FW)
18:45:47.894: Windows Firewall: enabled (FW)
18:45:47.896: Current Date/Time: 2024-06-07, 18:45:47
18:45:47.896: Browser Hardware Acceleration: true
18:45:47.896: Hide OBS windows from screen capture: false
18:45:47.896: Qt Version: 6.6.2 (runtime), 6.6.2 (compiled)
18:45:47.896: Portable mode: false
18:45:48.023: OBS 30.1.2 (64-bit, windows)
18:45:48.023: ---------------------------------
18:45:48.024: ---------------------------------
18:45:48.024: audio settings reset:
18:45:48.024: samples per sec: 48000
18:45:48.024: speakers: 2
18:45:48.024: max buffering: 960 milliseconds
18:45:48.024: buffering type: dynamically increasing
18:45:48.026: ---------------------------------
18:45:48.026: Initializing D3D11...
18:45:48.026: Available Video Adapters:
18:45:48.043: Adapter 0: NVIDIA GeForce RTX 3060 Laptop GPU
18:45:48.043: Dedicated VRAM: 6287261696 (5.9 GiB)
18:45:48.043: Shared VRAM: 8424622080 (7.8 GiB)
18:45:48.043: PCI ID: 10de:2520
18:45:48.043: HAGS Status: Enabled (Default: No, Driver status: Supported)
18:45:48.044: Driver Version: 32.0.15.5599
18:45:48.044: output 0:
18:45:48.044: name=
18:45:48.044: pos={0, 0}
18:45:48.044: size={3840, 2400}
18:45:48.044: attached=true
18:45:48.044: refresh=60
18:45:48.044: bits_per_color=8
18:45:48.044: space=RGB_FULL_G22_NONE_P709
18:45:48.044: primaries=[r=(0.684570, 0.315430), g=(0.191406, 0.738281), b=(0.143555, 0.046875), wp=(0.318359, 0.336914)]
18:45:48.044: relative_gamut_area=[709=1.611829, P3=1.188193, 2020=0.852449]
18:45:48.044: sdr_white_nits=80
18:45:48.044: nit_range=[min=0.124700, max=507.636200, max_full_frame=507.636200]
18:45:48.044: dpi=192 (200%)
18:45:48.044: id=\\?\DISPLAY#SHP1517#4&21b0b90a&1&UID8388688#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7}
18:45:48.044: alt_id=\\.\DISPLAY1
18:45:48.044: Adapter 1: Intel(R) Iris(R) Xe Graphics
18:45:48.044: Dedicated VRAM: 134217728 (0.1 GiB)
18:45:48.044: Shared VRAM: 8424622080 (7.8 GiB)
18:45:48.044: PCI ID: 8086:46a6
18:45:48.044: HAGS Status: Disabled (Default: No, Driver status: Experimental)
18:45:48.044: Driver Version: 31.0.101.4575
18:45:48.052: Loading up D3D11 on adapter NVIDIA GeForce RTX 3060 Laptop GPU (0)
18:45:48.138: D3D11 loaded successfully, feature level used: b000
18:45:48.138: DXGI increase maximum frame latency success
18:45:48.138: Hardware-Accelerated GPU Scheduling enabled on adapter!
18:45:48.138: D3D11 GPU priority setup failed (not admin?)
18:45:48.316: ---------------------------------
18:45:48.316: video settings reset:
18:45:48.316: base resolution: 1920x1080
18:45:48.316: output resolution: 1920x1080
18:45:48.316: downscale filter: Bicubic
18:45:48.316: fps: 60/1
18:45:48.316: format: NV12
18:45:48.316: YUV mode: Rec. 709/Partial
18:45:48.317: NV12 texture support enabled
18:45:48.317: P010 texture support not available
18:45:48.318: Audio monitoring device:
18:45:48.318: name: Default
18:45:48.318: id: default
18:45:48.318: ---------------------------------
18:45:48.320: No AJA devices found, skipping loading AJA UI plugin
18:45:48.320: Failed to initialize module 'aja-output-ui.dll'
18:45:48.321: No AJA devices found, skipping loading AJA plugin
18:45:48.321: Failed to initialize module 'aja.dll'
18:45:48.321: Skipping module '../../obs-plugins/64bit/chrome_elf.dll', not an OBS plugin
18:45:48.323: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
18:45:48.323: Failed to load 'en-US' text for module: 'decklink-captions.dll'
18:45:48.324: Failed to load 'en-US' text for module: 'decklink-output-ui.dll'
18:45:48.325: A DeckLink iterator could not be created. The DeckLink drivers may not be installed
18:45:48.325: Failed to initialize module 'decklink.dll'
18:45:48.345: Skipping module '../../obs-plugins/64bit/libcef.dll', not an OBS plugin
18:45:48.345: Skipping module '../../obs-plugins/64bit/libEGL.dll', not an OBS plugin
18:45:48.345: Skipping module '../../obs-plugins/64bit/libGLESv2.dll', not an OBS plugin
18:45:48.357: [obs-browser]: Version 2.23.4
18:45:48.357: [obs-browser]: CEF Version 103.0.5060.134 (runtime), 103.0.0-5060-shared-textures.2594+gc69ad37+chromium-103.0.5060.134 (compiled)
18:45:48.359: NVENC supported
18:45:48.520: [NVENC] AV1 is not supported
18:45:48.521: [noise suppress]: NVIDIA denoiser disabled, redistributable not found or could not be loaded.
18:45:48.522: Failed to get NVVideoEffects.dll version info size
18:45:48.522: [NVIDIA VIDEO FX]: FX disabled, redistributable not found or could not be loaded.
18:45:49.637: [obs-websocket] [obs_module_load] you can haz websockets (Version: 5.4.2 | RPC Version: 1)
18:45:49.637: [obs-websocket] [obs_module_load] Qt version (compile-time): 6.6.2 | Qt version (run-time): 6.6.2
18:45:49.637: [obs-websocket] [obs_module_load] Linked ASIO Version: 102900
18:45:49.656: [obs-websocket] [obs_module_load] Module loaded.
18:45:49.662: [vlc-video]: VLC 3.0.20 Vetinari found, VLC video source enabled
18:45:49.676: ---------------------------------
18:45:49.677: Loaded Modules:
18:45:49.677: win-wasapi.dll
18:45:49.677: win-dshow.dll
18:45:49.677: win-capture.dll
18:45:49.677: vlc-video.dll
18:45:49.677: text-freetype2.dll
18:45:49.677: rtmp-services.dll
18:45:49.677: obs-x264.dll
18:45:49.677: obs-websocket.dll
18:45:49.677: obs-webrtc.dll
18:45:49.677: obs-vst.dll
18:45:49.677: obs-transitions.dll
18:45:49.677: obs-text.dll
18:45:49.677: obs-qsv11.dll
18:45:49.677: obs-outputs.dll
18:45:49.677: obs-filters.dll
18:45:49.677: obs-ffmpeg.dll
18:45:49.677: obs-browser.dll
18:45:49.677: image-source.dll
18:45:49.677: frontend-tools.dll
18:45:49.677: decklink-output-ui.dll
18:45:49.677: decklink-captions.dll
18:45:49.677: coreaudio-encoder.dll
18:45:49.677: ---------------------------------
18:45:49.680: QWidget::setTabOrder: 'first' and 'second' must be in the same window
18:45:49.680: ==== Startup complete ===============================================
18:45:50.032: All scene data cleared
18:45:50.032: ------------------------------------------------
18:45:50.060: [win-wasapi: 'Desktop Audio'] update settings:
18:45:50.060: device id: default
18:45:50.060: use device timing: 1
18:45:50.062: [Loaded global audio device]: 'Desktop Audio'
18:45:50.066: [win-wasapi: 'Mic/Aux'] update settings:
18:45:50.066: device id: default
18:45:50.066: use device timing: 0
18:45:50.068: [Loaded global audio device]: 'Mic/Aux'
18:45:50.076: [duplicator-monitor-capture: 'Display Capture'] update settings:
18:45:50.076: display: (0x0)
18:45:50.076: cursor: true
18:45:50.076: method: WGC
18:45:50.076: id:
18:45:50.076: alt_id:
18:45:50.076: setting_id: \\?\DISPLAY#SHP1517#4&21b0b90a&0&UID8388688#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7}
18:45:50.076: force SDR: false
18:45:50.090: Video Capture Device: DecodeDeviceId failed
18:45:50.090: Video Capture Device: Video configuration failed
18:45:50.099: Switched to scene 'Scene'
18:45:50.100: ------------------------------------------------
18:45:50.100: Loaded scenes:
18:45:50.100: - scene 'Scene':
18:45:50.100: - source: 'Display Capture' (monitor_capture)
18:45:50.100: - source: 'Video Capture Device' (dshow_input)
18:45:50.100: ------------------------------------------------
18:45:50.187: [rtmp-services plugin] Successfully updated file 'services.json' (version 255)
18:45:50.188: [rtmp-services plugin] Successfully updated package (version 255)
18:45:50.533: WASAPI: Device 'Microphone Array (Intel® Smart Sound Technology for MIPI SoundWire® Audio)' [48000 Hz] initialized (source: Mic/Aux)
18:45:50.886: WASAPI: Device 'Speakers (Intel® Smart Sound Technology for MIPI SoundWire® Audio)' [48000 Hz] initialized (source: Desktop Audio)

 

[konsolenritter]

Upload OBS-log as attachment please. Nobody wants to read sidewise scrolling posts like this. Thx.

And clearly describe your problem. What does "OBS has stop adding capture devices" mean? More than one capturing device? Which business and model is this capturing device you try?

 

[TMM David]

Hi, Thanks for your help. I hope this helps https://obsproject.com/logs/NOOXb4hIneNzDTn8

 

[Suslik V]

OBS main menu Help > Crash Reports
If there crash reports, please attach them to your post here, on the forum.

 

[TMM David]

OBS main menu Help > Crash Reports
If there crash reports, please attach them to your post here, on the forum.

Sorry i can't get any crash report as OBS freezes

 

[Suslik V]

So, it is not a crash but application hang?

 

[TMM David]

So, it is not a crash but application hang?

Yes, i guess

 

[Suslik V]

Likely device driver issue or malfunction device. You may try to make new Scene Collection from OBS main menu and add device again. But hardly believable that it will help.

Sometimes video cards can interfere with video capture devices (video acceleration errors etc). Thus, for test purposes you may try to run OBS on power saving video card to see if this will change anything (don't forget to switch it back to more powerful NVIDIA card).

 

[Suslik V]

Is your issue started after recent Windows update or capture device never worked OK?

 

[TMM David]

Is your issue started after recent Windows update or capture device never worked OK?

no, it started about 3 months ago

 

[konsolenritter]

If there are any crash reports anyway you should find it aside from running OBS instance under something like
C:\Users\[username]\AppData\Roaming\obs-studio\crashes

As Suslik mentioned you should try to start with fresh/empty profile/scene settings.

 

[TMM David]

Hi konsolenritter, sorry for the late reply. I have tried this C:\Users\[username]\AppData\Roaming\obs-studio\crashes but there are no files in the crashes folder. OBS was working fine until i run into this issue. I have also reinstalled OBS several times but it seems to be not working anymore. Below is a log file just now

 

[konsolenritter]

You have your capturing device inserted more than once. This should be avoided strongly (in general):

19:14:22.852: Loaded scenes:
19:14:22.852: - scene 'Scene 2':
19:14:22.852:     - source: 'Video Capture Device' (dshow_input)
19:14:22.852:     - source: 'Video Capture Device 2' (dshow_input)

What triggers my attention is this line, often found in your logs at first:

19:14:22.853: Video Capture Device: DecodeDeviceId failed

This is seldom and sounds like an issue in the early driver initialization sequence. Something like a special driver issue with that device. What kind and model is this device?
Can you try another (model) one (just borrow for testing purpose). If you decide to buy another one, look for devices that don't need extra drivers (called something like "universal video class UVC" or so).

Seems you must change something with the device, not reinstalling OBS.

 

[konsolenritter]

no, it started about 3 months ago

If the issue is three months old you should look for actions that could caused this three months ago, too. That was what Suslik meant.

In the windows update history you can see what kind of os (or similar) updates have been taken during those days you experienced those problems first.