Question / Help Can't start recording or streaming after update 24.0.1!

D

Dario8676

New Member
I updated to the new version of obs today and now i'm getting the following error when i hit the start recording button:

"Starting the output failed. Please check log for details.
Note: if you are using the NVENC or AMD encoders, make sure your video drivers are up to date."

After going through my log details, here seems to be the area of importance on why it is failing. Any help would be appreciated. See below, thanks

06:08:17.332: ---------------------------------
06:08:17.340: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
06:08:17.341: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
06:08:17.394: [AMF] AMF Test failed due to one or more errors.
06:08:17.394: Failed to initialize module 'enc-amf.dll'
06:08:17.475: [obs-browser]: Version 2.7.11
06:08:17.476: [obs-browser]: Blacklisted device detected, disabling browser source hardware acceleration.
06:08:17.484: NVENC supported
06:08:17.547: Couldn't find VLC installation, VLC video source disabled
06:08:17.562: No blackmagic support
06:08:17.574: ---------------------------------
 
D

Dario8676

New Member
Thanks R1CH, please see below. I should mention that i have a slightly older graphics card NVIDIA Geforce GTX 860M and the drivers are up to date. The previous version of OBS worked fine until this update.

08:11:07.145: CPU Name: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz
08:11:07.145: CPU Speed: 2394MHz
08:11:07.145: Physical Cores: 4, Logical Cores: 8
08:11:07.145: Physical Memory: 24458MB Total, 21705MB Free
08:11:07.146: Windows Version: 10.0 Build 18362 (revision: 356; 64-bit)
08:11:07.146: Running as administrator: true
08:11:07.146: Aero is Enabled (Aero is always on for windows 8 and above)
08:11:07.146: Windows 10 Gaming Features:
08:11:07.146: Game DVR: On
08:11:07.156: Sec. Software Status:
08:11:07.161: Windows Defender Antivirus: enabled (AV)
08:11:07.161: Windows Firewall: enabled (FW)
08:11:07.167: Current Date/Time: 2019-09-23, 08:11:07
08:11:07.167: Browser Hardware Acceleration: true
08:11:07.167: Portable mode: false
08:11:08.028: OBS 24.0.1 (64-bit, windows)
08:11:08.028: ---------------------------------
08:11:08.029: ---------------------------------
08:11:08.029: audio settings reset:
08:11:08.029: samples per sec: 44100
08:11:08.029: speakers: 2
08:11:08.037: ---------------------------------
08:11:08.037: Initializing D3D11...
08:11:08.037: Available Video Adapters:
08:11:08.066: Adapter 0: Intel(R) HD Graphics 4600
08:11:08.066: Dedicated VRAM: 117964800
08:11:08.066: Shared VRAM: 2147483648
08:11:08.066: output 0: pos={0, 0}, size={1920, 1080}, attached=true
08:11:08.066: output 1: pos={1920, 0}, size={1024, 768}, attached=true
08:11:08.066: Adapter 1: NVIDIA GeForce GTX 860M
08:11:08.066: Dedicated VRAM: 2117992448
08:11:08.066: Shared VRAM: 4233603072
08:11:08.075: Loading up D3D11 on adapter Intel(R) HD Graphics 4600 (0)
08:11:08.112: D3D11 loaded successfully, feature level used: b000
08:11:08.930: ---------------------------------
08:11:08.930: video settings reset:
08:11:08.930: base resolution: 1920x1080
08:11:08.930: output resolution: 1920x1080
08:11:08.930: downscale filter: Lanczos
08:11:08.930: fps: 60/1
08:11:08.930: format: NV12
08:11:08.930: YUV mode: 709/Full
08:11:08.930: NV12 texture support not available
08:11:08.931: Audio monitoring device:
08:11:08.931: name: Default
08:11:08.931: id: default
08:11:08.931: ---------------------------------
08:11:08.959: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
08:11:08.967: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
08:11:09.047: [AMF] AMF Test failed due to one or more errors.
08:11:09.047: Failed to initialize module 'enc-amf.dll'
08:11:09.351: [obs-browser]: Version 2.7.11
08:11:09.358: [obs-browser]: Blacklisted device detected, disabling browser source hardware acceleration.
08:11:09.446: NVENC supported
08:11:09.585: Couldn't find VLC installation, VLC video source disabled
08:11:09.606: No blackmagic support
08:11:09.646: ---------------------------------
08:11:09.646: Loaded Modules:
08:11:09.646: win-wasapi.dll
08:11:09.646: win-mf.dll
08:11:09.646: win-dshow.dll
08:11:09.646: win-decklink.dll
08:11:09.646: win-capture.dll
08:11:09.646: vlc-video.dll
08:11:09.646: text-freetype2.dll
08:11:09.646: rtmp-services.dll
08:11:09.646: obs-x264.dll
08:11:09.646: obs-vst.dll
08:11:09.646: obs-transitions.dll
08:11:09.646: obs-text.dll
08:11:09.646: obs-qsv11.dll
08:11:09.646: obs-outputs.dll
08:11:09.646: obs-filters.dll
08:11:09.646: obs-ffmpeg.dll
08:11:09.646: obs-browser.dll
08:11:09.646: image-source.dll
08:11:09.646: frontend-tools.dll
08:11:09.646: enc-amf.dll
08:11:09.646: decklink-ouput-ui.dll
08:11:09.646: coreaudio-encoder.dll
08:11:09.646: ---------------------------------
08:11:09.646: ==== Startup complete ===============================================
08:11:09.678: All scene data cleared
08:11:09.678: ------------------------------------------------
08:11:09.702: [WASAPISource::TryInitialize]:[Headphones (MPOW-059 Stereo)] Failed to activate client context: 88890004
08:11:09.703: [WASAPISource::WASAPISource] Device '{0.0.0.00000000}.{54f18c81-a676-410b-b9d6-1d4975fc5c77}' not found. Waiting for device
08:11:09.736: WASAPI: Device 'Microphone (Yeti Stereo Microphone)' initialized
08:11:09.802: adding 69 milliseconds of audio buffering, total audio buffering is now 69 milliseconds (source: Mic/Aux)
08:11:09.802:
08:11:09.856: Switched to scene 'Playthrough Recording'
08:11:09.865: ------------------------------------------------
08:11:09.865: Loaded scenes:
08:11:09.865: - scene 'Scene':
08:11:09.865: - source: 'Camera' (dshow_input)
08:11:09.865: - filter: 'Color Correction' (color_filter)
08:11:09.865: - filter: 'Sharpen' (sharpness_filter)
08:11:09.865: - scene 'Playthrough Recording':
08:11:09.866: - source: 'Display Capture' (monitor_capture)
08:11:09.866: - filter: 'Crop/Pad' (crop_filter)
08:11:09.866: ------------------------------------------------
08:11:10.352: ---------------------------------
08:11:10.352: [DShow Device: 'Camera'] settings updated:
08:11:10.352: video device: Logitech BRIO
08:11:10.352: video path: \\?\usb#vid_046d&pid_085e&mi_00#6&1a63e163&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
08:11:10.352: resolution: 640x480
08:11:10.352: fps: 30.00 (interval: 333333)
08:11:10.352: format: YUY2
08:12:13.983: OAuth::GetToken: Failed to get token from remote:
 
Narcogen

Narcogen

Active Member
This logfile is not from the session where you experienced that error, or from a session where you recorded or streamed.

To diagnose your error, someone needs to see a logfile from when the error actually happens, in order to see what is written to that log when the error displays.

Open OBS.
Start a recording or streaming session.
Wait til your error occurs.
End the streaming or recording session.
Upload the "current log" without quitting OBS.

If you quit OBS after the error, but before uploading the log, you need to upload the Last Log (not the Current Log).
 
koala

koala

Active Member
From the log:
21:19:39.453: error: Driver does not support the required nvenc API version. Required: 9.0 Found: 8.1 21:19:39.454: error: The minimum required Nvidia driver for nvenc is 390.77 or newer 21:19:39.467: [NVENC encoder: 'recording_h264'] Failed to open NVENC codec: Function not implemented
So update your nvidia video driver.
 
D

Dario8676

New Member
koala said:
From the log:
21:19:39.453: error: Driver does not support the required nvenc API version. Required: 9.0 Found: 8.1 21:19:39.454: error: The minimum required Nvidia driver for nvenc is 390.77 or newer 21:19:39.467: [NVENC encoder: 'recording_h264'] Failed to open NVENC codec: Function not implemented
So update your nvidia video driver.
Click to expand...

There are no updates available for my graphics card unfortunately. I already had checked.
 
koala

koala

Active Member
Not from your notebook vendor perhaps, but from Nvidia:
https://www.nvidia.com/Download/index.aspx
1569328119080.png


Search yields this driver:
https://www.nvidia.com/Download/driverResults.aspx/151277/en-us
1569328198723.png
 
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