Bug Report Cannot Stream or record

[Heug0]

I have posted this before but no one took notice.

No buttons work for recording or streaming, I click, they respond but do not change to 'stop recording' or 'stop streaming',
I have got output folders, and I have tried making a new scene and sources.

I am running a 64bit version of windows.

Please help me out with this, and if you need me to screenshot stuff, I will do so.

Here's the log file:

 

[Adrian Schofield]

Just as something to try could you remove your webcam from the system completely? In the sources list right click your webcam and choose remove. Then try again if it still fails please post another log.

 

[Heug0]

Here you go, no webcam used, it was removed.

 

[Adrian Schofield]

Definitely something to do with your webcam, even though you deleted the source it looks as though OBS still knows about the device and it's failing horribly in the logs.

Couple of options to prove that this is the case but the easiest one is as follows:

Make sure OBS is not running and then right click Start and choose Run, type %appdata% return and scroll down in the list of folders until you find obs-studio. Right click on this folder, choose rename and call it obs-studio-old. Start OBS and you'll see that you will have no configuration. Create a scene with one source, looks like you are using monitor capture, and then see if you can stream just with that one source and a fresh configuration.

Once again if it fails in that setup post a log.

This is just to test it for you, after that you can always go back to the folder and rename your obs-studio-old back to get your original config.

 

[Heug0]

Definitely something to do with your webcam, even though you deleted the source it looks as though OBS still knows about the device and it's failing horribly in the logs.

Couple of options to prove that this is the case but the easiest one is as follows:

Make sure OBS is not running and then right click Start and choose Run, type %appdata% return and scroll down in the list of folders until you find obs-studio. Right click on this folder, choose rename and call it obs-studio-old. Start OBS and you'll see that you will have no configuration. Create a scene with one source, looks like you are using monitor capture, and then see if you can stream just with that one source and a fresh configuration.

Once again if it fails in that setup post a log.

This is just to test it for you, after that you can always go back to the folder and rename your obs-studio-old back to get your original config.

That seemed to fix it.... thank you for that, I'll test now with a webcam on to see if it works, I'll be saddened if it doesn't because my webcam is what people like to see.

 

[Adrian Schofield]

OK, presumably if you add your webcam back to the basic scene you just created the stream stops working again?

What kind of webcam do you have, can you check the manufacturers website and see if there are updated drivers for Windows 10. Another thing you might want to do is try it with the 32 bit version of OBS as sometime manufacturers still only provide 32 bit drivers :-(