Bug Report Bug with Launching

[Computerwiz160]

So I have a razer blackwidow chroma and in the synapse program it allows me to execute a program when I press a button (this can be mapped to any button, for my purpose I have it set to m1).

I locate the obs64.exe file and select it to open when I press the m1 key. However, when I press the key I get:

"This application failed to start because it could not find or load the Qt platform plugin "windows".

Reinstalling the application may fix the probelm."

But, when I just double click on the obs64.exe executable, everything works perfectly fine. I don't quite know if this is an issue with razer synapse itself or the application.

If i go to a file explorer and type "M:\obs-studio\bin\64bit" in the search box (for all of you who don't know this will start the application you entered) and get the same error message.

I'm figuring there is an issue about when you open the .exe remotely and not directly from the executable.

 

[deetari]

Try making a shortcut to the program and pointing the Razer program at it, perhaps? It's just not finding the 'platforms' subfolder, which is most likely because you aren't setting it to start in the right directory.

Shortcuts automatically set all that, so it's probably the easiest way to go.

 

[Computerwiz160]

Try making a shortcut to the program and pointing the Razer program at it, perhaps? It's just not finding the 'platforms' subfolder, which is most likely because you aren't setting it to start in the right directory.

Shortcuts automatically set all that, so it's probably the easiest way to go.

Tried making a shortcut and putting it on the desktop, set synapse to the shortcut and.....still getting the error. This is interesting to say the least.

 

[deetari]

Odd. Does the shortcut itself work, or does double-clicking on it still generate the same error?

 

[Computerwiz160]

Odd. Does the shortcut itself work, or does double-clicking on it still generate the same error?

If I double click on the shortcut with my mouse it works fine, but if i press the button on my keyboard I get the error, which is odd because synapse is basically supposed to simulate me clicking on the icon by me pressing the button.

 

[Computerwiz160]

https://gist.github.com/f46912c2c12ce74a95f5

There is the logs if anybody needs to use that.

 

[deetari]

I'm getting the impression that the Razer app is copying the launch arguments from the shortcut, and not actually launching the shortcut itself. I'm not sure how to fix that directly, though someone else may have a soluction.

In the meantime, you can try making a .bat file and launching that, instead.

Something like....

M:
cd M:\obs-studio\bin\64bit
start obs64

Should probably work for the batch file.


Alternatively, you may be able to get the Razer app to launch the .lnk shortcut file directly, but I can't really say without trying that program out myself. You could also just PATH the necessary subfolder, but that sounds absolutely overkill.

 

[Computerwiz160]

I'm getting the impression that the Razer app is copying the launch arguments from the shortcut, and not actually launching the shortcut itself. I'm not sure how to fix that directly, though someone else may have a soluction.

In the meantime, you can try making a .bat file and launching that, instead.

Something like....

M:
cd M:\obs-studio\bin\64bit
start obs64

Should probably work for the batch file.


Alternatively, you may be able to get the Razer app to launch the .lnk shortcut file directly, but I can't really say without trying that program out myself. You could also just PATH the necessary subfolder, but that sounds absolutely overkill.

The bat file works like a charm. I d'ont know how to get it to launch the .lnk shortcut or PATH it either. Thanks for the temp fix until OBS can get this sorted!

 

[Osiris]

This is not an obs issue, so there is nothing to be sorted.

 

[bPANASLAPd]

I have the same issue with my Cynosa Chroma

 

[bPANASLAPd]

but i guess it's the razer issue...