Question / Help BUG? LGP feed freezing issues w/ OBS 0.13.1-rc1

[Xorath]

Hello there! I just happen to join the forum because I'm looking for an alternative to Xsplit, which I've been using for about +3 years, yet I'm looking to give OBS Multiplatform a try, since I see they've finally made an understandable & powerful GUI for streaming purposes.

Just to give you a heads up, I'm running a Switchable Graphics Card Radeon HD 6630M on my laptop & I'm running on the Windows 7 OS to boot...

I've been having issues with Avermedia's LGP working only on the first boot of OBS, once per OBS session, per Windows session...the moment I close and re-open the feed will be permanently black for the rest of the Windows session...until I restart, rinse & repeat!

The other issue I've noticed is that when I switch feeds from one console to another...the feed will switch automatically, but after 20 min (give or take) or so the feed will completely freeze on a single frame and proceed to not work for the rest of the Windows session and will be unable to close the program...and even when it does close, it remains open in the 'processes' under task manager.

My question is now...is this a common issue, something being worked on, or is it an issue that I stand alone in?

If there's a solution...how do I go about it? I want to solidify my stay within the OBS family! It's the first time I'm able to stream at 60FPS & at 720p without hiccups in this laptop that I use for streaming...Xsplit is a memory hog, and I'm ready to leave it behind for OBS strong future! :D

 

[Lain]

Hey there Xorath, nice to meet you. Are you using the LGP direct, or via the streaming engine? There have been reports of some issues when using it directly that I haven't been able to replicate on my end yet (mostly related to audio), but this is definitely something I haven't heard of before. May I see a log file of the session where this happened? https://obsproject.com/forum/threads/please-post-a-log-with-your-issue-heres-how.23074/

 

[Xorath]

Hey there Xorath, nice to meet you. Are you using the LGP direct, or via the streaming engine? There have been reports of some issues when using it directly that I haven't been able to replicate on my end yet (mostly related to audio), but this is definitely something I haven't heard of before. May I see a log file of the session where this happened? https://obsproject.com/forum/threads/please-post-a-log-with-your-issue-heres-how.23074/

Thanks for responding Jim...I just found the log files for Obs-studio, but they seem rather outdated, I'm going to have to replicate the issue then write the log file after it happens, for now, here's the latest from October 2015...don't think it will help much.

Also, yes...I'm using the LGP directly and not from the Stream Engine as I have no idea how to make it visualize through Stream Engine.

I'll get back to you, as soon as I can.

EDIT: I forgot to mention that yes I've gotten the no sound issue when I stream when I changed from once source to another (unplugging my HDMI from my Wii U to the PS3...vice-versa) and the only way I found how to fix it was to mute the LGP in the mixer, plug out & plug back in the HDMI, then unmute the LGP in the Mixer and seems to have worked twice for me...but like I said, once I changed sources/consoles...about 20 min in or less, it freezes.

I'll be replicating the issue now, and write the log files as soon as it happens.

 

[Xorath]

Thanks for responding Jim...I just found the log files for Obs-studio, but they seem rather outdated, I'm going to have to replicate the issue then write the log file after it happens, for now, here's the latest from October 2015...don't think it will help much.

Also, yes...I'm using the LGP directly and not from the Stream Engine as I have no idea how to make it visualize through Stream Engine.

I'll get back to you, as soon as I can.

EDIT: I forgot to mention that yes I've gotten the no sound issue when I stream when I changed from once source to another (unplugging my HDMI from my Wii U to the PS3...vice-versa) and the only way I found how to fix it was to mute the LGP in the mixer, plug out & plug back in the HDMI, then unmute the LGP in the Mixer and seems to have worked twice for me...but like I said, once I changed sources/consoles...about 20 min in or less, it freezes.

I'll be replicating the issue now, and write the log files as soon as it happens.

Disregard the above file...just noticed that's from my Windows 10 partition, and not Windows 7 which is the partition/OS I use for streaming.

It happened within the first 10 min of switching feeds...I can already tell that for whatever reason, switching sources/consoles is a big problem and a huge re-adjust for OBS that ends up in a freeze after not too long.

Then the program proceeds to freeze when I try to close, ends up closing, but still see it open in the 'processes' (obs64.exe).

Then whenever I proceed to re-open OBS Multiplatform it opens a second process of the same app & the feed remains black for the remainder of my Windows session.

I just uploaded three of the latest logs...the latest one being the first one from the top. EDIT: Top-Left

I also uploaded one of the crash reports below.


Hopefully any of this is helpful.

Edit: Also let me know how to set up Stream Engine on OBS Multiplatform, I would certainly make it run through that if it helps circumvent the issues and provides a better performance/stability overall. :)

 

[Xorath]

I might have fixed the issue by just installing the latest AMD Graphics Drivers & the Intel HD Graphics 3000 drivers, as well as the latest Intel Chipset drivers for 2nd Gen board.

I also just installed the latest LGP Drivers, as well as the latest GUI for it...had problems with the latest beta one before installing/updating my Graphics drivers.

OBS operates without an issue, even after I close, re-open or change feeds...haven't had a single issue!


Anyhow! Thanks for all the help! Already feel right at home with OBS Multiplatform! :D


Just out of curiosity, since it wasn't answered already...is there a way to somehow hear the LGP's Capture Audio Feed through OBS Multiplatform? Would really love to hear sound feedback/cues...want to avoid turning on my monitor/tv's volume so I don't have it leaking into the mic.