Bug Report Blue Screen Error

H

Heather West

New Member
I keep trying to get this program to work on my computer, but the moment I select windows capture, my computer goes into blue screen error message mode. The older version works fine. I recently reinstalled windows. The newer version used to work. I installed the version that was on the new OBS Facebook post. Please help.
This is the solution message:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8815D1E26A0
BCP2: 0000000000000000
BCP3: FFFFF880057A2878
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\013018-20545-01.dmp
C:\Users\HEATHER\AppData\Local\Temp\WER-122679-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

LOG FILE:
LINK: https://gist.github.com/d39b2b4e7413c3cbcd5bc052575b507e

LOG FILE:
OBS 21.0.1 (64bit, windows) log file uploaded at 2018-01-30, 12:03:22
Raw
2018-01-30 11-39-26.txt
11:39:27.075: CPU Name: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
11:39:27.075: CPU Speed: 2294MHz
11:39:27.075: Physical Cores: 2, Logical Cores: 4
11:39:27.075: Physical Memory: 6091MB Total, 3733MB Free
11:39:27.075: Windows Version: 6.1 Build 7601 (revision: 23915; 64-bit)
11:39:27.076: Running as administrator: true
11:39:27.076: Aero is Enabled
11:39:27.092: Portable mode: false
11:39:27.943: OBS 21.0.1 (64bit, windows)
11:39:27.943: ---------------------------------
11:39:27.944: ---------------------------------
11:39:27.945: audio settings reset:
11:39:27.945: samples per sec: 44100
11:39:27.945: speakers: 2
11:39:28.051: ---------------------------------
11:39:28.051: Initializing D3D11...
11:39:28.051: Available Video Adapters:
11:39:28.053: Adapter 1: Mobile Intel(R) HD Graphics
11:39:28.053: Dedicated VRAM: 2194448384
11:39:28.054: Shared VRAM: 2925453312
11:39:28.054: output 1: pos={0, 0}, size={1366, 768}, attached=true
11:39:28.058: Loading up D3D11 on adapter Mobile Intel(R) HD Graphics (0)
11:39:28.101: D3D11 loaded successfully, feature level used: 45056
11:39:31.492: ---------------------------------
11:39:31.492: video settings reset:
11:39:31.492: base resolution: 1366x768
11:39:31.492: output resolution: 908x512
11:39:31.492: downscale filter: Bicubic
11:39:31.492: fps: 30/1
11:39:31.492: format: NV12
11:39:31.498: Audio monitoring device:
11:39:31.498: name: Default
11:39:31.498: id: default
11:39:31.544: ---------------------------------
11:39:31.566: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
11:39:31.604: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
11:39:31.872: [AMF] <obs_module_load> AMF not supported (no AMD graphics)
11:39:31.872: Failed to initialize module 'enc-amf.dll'
11:39:32.107: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
11:39:32.133: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
11:39:32.187: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
11:39:32.259: Failed to load 'en-US' text for module: 'obs-browser.dll'
11:39:32.259: [browser_source: 'Version: 1.29.0']
11:39:33.012: LoadLibrary failed for 'nvEncodeAPI64.dll': The specified module could not be found.
11:39:33.012: (126)
11:39:35.163: Couldn't find VLC installation, VLC video source disabled
11:39:35.319: No blackmagic support
11:39:35.763: [Media Foundation encoder]: plugin is disabled for performance reasons on Windows versions prior to 8
11:39:36.867: ---------------------------------
11:39:36.867: Loaded Modules:
11:39:36.867: win-wasapi.dll
11:39:36.867: win-mf.dll
11:39:36.867: win-dshow.dll
11:39:36.867: win-decklink.dll
11:39:36.867: win-capture.dll
11:39:36.867: vlc-video.dll
11:39:36.867: text-freetype2.dll
11:39:36.867: rtmp-services.dll
11:39:36.867: obs-x264.dll
11:39:36.867: obs-vst.dll
11:39:36.867: obs-transitions.dll
11:39:36.867: obs-text.dll
11:39:36.867: obs-qsv11.dll
11:39:36.868: obs-outputs.dll
11:39:36.868: obs-filters.dll
11:39:36.868: obs-ffmpeg.dll
11:39:36.868: obs-browser.dll
11:39:36.868: image-source.dll
11:39:36.868: frontend-tools.dll
11:39:36.868: enc-amf.dll
11:39:36.868: coreaudio-encoder.dll
11:39:36.868: ---------------------------------
11:39:36.868: ==== Startup complete ===============================================
11:39:37.072: All scene data cleared
11:39:37.072: ------------------------------------------------
11:39:37.287: WASAPI: Device 'LG TV (Intel(R) Display Audio)' initialized
11:39:37.703: adding 394 milliseconds of audio buffering, total audio buffering is now 394 milliseconds
11:39:38.090: WASAPI: Device 'Integrated Microphone Array (IDT High Definition Audio CODEC)' initialized
11:39:38.150: Switched to scene 'Scene'
11:39:38.184: ------------------------------------------------
11:39:38.184: Loaded scenes:
11:39:38.184: - scene 'Scene':
11:39:38.184: ------------------------------------------------
11:39:55.769: User added scene 'ps4'
11:39:55.772: User switched to scene 'ps4'
 
Blue Screens are caused by drivers and not OBS. OBS does talk to drivers but in the same way as other applications, it's just likely asking the drivers to do different things.

Check you video and audio drivers are up to date to start with.
 
All up to date. Same thing happened. Image enclosed.

OBS 21.0.1 (64bit, windows) log file uploaded at 2018-01-30, 16:49:58
Raw
2018-01-30 16-33-46.txt
16:33:46.886: CPU Name: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
16:33:46.886: CPU Speed: 2294MHz
16:33:46.886: Physical Cores: 2, Logical Cores: 4
16:33:46.886: Physical Memory: 6091MB Total, 3434MB Free
16:33:46.886: Windows Version: 6.1 Build 7601 (revision: 23915; 64-bit)
16:33:46.887: Running as administrator: true
16:33:46.887: Aero is Enabled
16:33:46.955: Portable mode: false
16:33:47.155: OBS 21.0.1 (64bit, windows)
16:33:47.155: ---------------------------------
16:33:47.157: ---------------------------------
16:33:47.157: audio settings reset:
16:33:47.157: samples per sec: 44100
16:33:47.157: speakers: 2
16:33:47.313: ---------------------------------
16:33:47.313: Initializing D3D11...
16:33:47.313: Available Video Adapters:
16:33:47.317: Adapter 1: Mobile Intel(R) HD Graphics
16:33:47.317: Dedicated VRAM: 2194448384
16:33:47.317: Shared VRAM: 2925453312
16:33:47.317: output 1: pos={0, 0}, size={1366, 768}, attached=true
16:33:47.325: Loading up D3D11 on adapter Mobile Intel(R) HD Graphics (0)
16:33:47.364: D3D11 loaded successfully, feature level used: 45056
16:33:49.929: ---------------------------------
16:33:49.929: video settings reset:
16:33:49.929: base resolution: 1366x768
16:33:49.929: output resolution: 908x512
16:33:49.929: downscale filter: Bicubic
16:33:49.929: fps: 30/1
16:33:49.929: format: NV12
16:33:49.933: Audio monitoring device:
16:33:49.933: name: Default
16:33:49.933: id: default
16:33:49.934: ---------------------------------
16:33:50.260: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
16:33:50.348: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
16:33:51.031: [AMF] <obs_module_load> AMF not supported (no AMD graphics)
16:33:51.031: Failed to initialize module 'enc-amf.dll'
16:33:58.179: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
16:33:58.250: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
16:33:58.514: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
16:33:58.665: Failed to load 'en-US' text for module: 'obs-browser.dll'
16:33:58.666: [browser_source: 'Version: 1.29.0']
16:33:59.250: LoadLibrary failed for 'nvEncodeAPI64.dll': The specified module could not be found.
16:33:59.250: (126)
16:34:01.694: Couldn't find VLC installation, VLC video source disabled
16:34:01.939: No blackmagic support
16:34:02.515: [Media Foundation encoder]: plugin is disabled for performance reasons on Windows versions prior to 8
16:34:03.858: ---------------------------------
16:34:03.858: Loaded Modules:
16:34:03.858: win-wasapi.dll
16:34:03.858: win-mf.dll
16:34:03.858: win-dshow.dll
16:34:03.858: win-decklink.dll
16:34:03.858: win-capture.dll
16:34:03.858: vlc-video.dll
16:34:03.858: text-freetype2.dll
16:34:03.858: rtmp-services.dll
16:34:03.858: obs-x264.dll
16:34:03.858: obs-vst.dll
16:34:03.859: obs-transitions.dll
16:34:03.859: obs-text.dll
16:34:03.859: obs-qsv11.dll
16:34:03.859: obs-outputs.dll
16:34:03.859: obs-filters.dll
16:34:03.859: obs-ffmpeg.dll
16:34:03.859: obs-browser.dll
16:34:03.859: image-source.dll
16:34:03.859: frontend-tools.dll
16:34:03.859: enc-amf.dll
16:34:03.859: coreaudio-encoder.dll
16:34:03.859: ---------------------------------
16:34:03.859: ==== Startup complete ===============================================
16:34:03.957: All scene data cleared
16:34:03.957: ------------------------------------------------
16:34:04.136: WASAPI: Device 'Speakers and Headphones (IDT High Definition Audio CODEC)' initialized
16:34:04.219: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds
16:34:04.943: WASAPI: Device 'Integrated Microphone Array (IDT High Definition Audio CODEC)' initialized
16:34:04.959: Switched to scene 'ps4'
16:34:04.961: ------------------------------------------------
16:34:04.961: Loaded scenes:
16:34:04.961: - scene 'Scene':
16:34:04.961: - scene 'ps4':
16:34:04.962: ------------------------------------------------
16:34:05.553: adding 23 milliseconds of audio buffering, total audio buffering is now 46 milliseconds
16:34:47.844: User added source 'Video Capture Device' (dshow_input) to scene 'ps4'
16:34:47.861: Video Capture Device: DecodeDeviceId failed
16:34:47.861: Video Capture Device: Video configuration failed
16:34:48.332: ---------------------------------
16:34:48.332: [DShow Device: 'Video Capture Device'] settings updated:
16:34:48.332: video device: CyberLink Webcam Splitter
16:34:48.332: video path: \\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
16:34:48.332: resolution: 320x240
16:34:48.332: fps: 30.00 (interval: 333333)
16:34:48.332: format: YUY2
16:34:49.514: adding 23 milliseconds of audio buffering, total audio buffering is now 69 milliseconds
16:34:53.340: ---------------------------------
16:34:53.340: [DShow Device: 'Video Capture Device'] settings updated:
16:34:53.340: video device: HP TrueVision HD
16:34:53.340: video path: \\?\usb#vid_5986&pid_02ac&mi_00#7&25c760b5&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
16:34:53.340: resolution: 1280x720
16:34:53.340: fps: 9.00 (interval: 1111111)
16:34:53.340: format: YUY2
16:34:53.377: DShow: Run failed (0x800705AA): Insufficient system resources exist to complete the requested service.
16:34:53.377:
16:34:59.707: ---------------------------------
16:34:59.707: [DShow Device: 'Video Capture Device'] settings updated:
16:34:59.707: video device: CyberLink Webcam Splitter
16:34:59.707: video path: \\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
16:34:59.707: resolution: 320x240
16:34:59.707: fps: 30.00 (interval: 333333)
16:34:59.707: format: YUY2
 

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