Bug Report Blank screen on RealSense camera (installation bug).

[Caius "kaio" Chance]

Description of problem:
- The Intel RealSense camera R300 shows blank screen/block. The crash of the RealSense camera runtime/driver included within the OBS setup program causes the realsense functionality incomplete.

Version-Release number of selected component (if applicable):
- 19.0.3 64-bit (Windows).

How reproducible:
- Always.

Steps to Reproduce:
0. Make sure RealSense camera is connected and preferably functioning on other software already.
1. Launch OBS setup program.
2. During the installation, select all components in the ReadSense camera driver/runtime installation.
3. Finish the 2 and also OBS installation.
4.Launch OBS.
5. Add ReadSense camera to the sense.
6. Observe the results.

Actual results:
- The RealSense camera is black/blank just like fully blocked.

Expected results:
- The object (human user) is shown on the sense with background removed.

Additional info:
- This problem is not reproducible if the default components are used during the RealSense runtime/driver installation within OBS installation. However, I had not found the warning neither in the OBS installation progress, nor documented on OBS website. Ideally, would you able to modify the setup program in order to remove possibilities when users change the RS components? If not, Could you document this issue for reference please?

 

[mmorells]

I have the same issue. Getting a grey screen with the intel sr300. I have OBS 19.0.3 and the latest intel drivers + sdk.

 

[Caius "kaio" Chance]

I have the same issue. Getting a grey screen with the intel sr300. I have OBS 19.0.3 and the latest intel drivers + sdk.

It's about the problems you encountered during installation of RS runtime: you can't change anything in the Intel RS runtime installation (not your SDK, but the part during installation of OBS). After that you should be able to use the RS camera.

I am just asking for a solution to avoid the interaction of user during such RS runtime installation.

 

[Caius "kaio" Chance]

Just tested with fresh installed Windows 10.1 again. The errors during the auto-installation of RealSense runtime within OBS installation was compatibility problem of V C++ redist (vcredist_v64_v110.exe) and Personify (intel_rs_sdk_runtime_ia32_personify_10_0_26_396.msi), but the main source of problem which blocked the display of source may be OBS is currently implemented with older version of SDK (R2 against R3).

Same problem encountered by China user who got it during installation of facerig: https://communities.intel.com/thread/115352

RealSense SDK 2016 R2 still available for download directly at: https://software.intel.com/en-us/realsense/previous
I am downloading and see if that can be installed smoothly. If so, I guess the camera will work. (I made that worked before.)

May be developers of OBS can have a look to support cameras covered by both SDK 2016 R2 and R3....

Reference: https://communities.intel.com/commu.../whats-new-in-the-intel-realsense-sdk-2016-r3

 

[Caius "kaio" Chance]

I managed to get that work again. I downloaded RealSense SDK 2016 R2 from above link, which is a 700MB file for runtime... It was installed smoothly. After restarting OBS, the RS source in the scene has my head with background removed. Hence, at the moment I suspect the RS SDK included with OBS setup program has certain problems.