Question / Help Black screen still occurs after following troubleshooting for laptop

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DanielSlingerland

New Member
I used OBS on a normal PC for a few months, it worked like it should.
But now I bought a high-end laptop and when I try to run OBS I get the notorious black screen.
I tried to fix it by following the steps on the troubleshooting page, but still I have the black screen.
Does anyone know what to do now?
 
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DanielSlingerland

New Member
16:04:28.550: CPU Name: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
16:04:28.550: CPU Speed: 2592MHz
16:04:28.550: Physical Cores: 6, Logical Cores: 12
16:04:28.550: Physical Memory: 16233MB Total, 11959MB Free
16:04:28.550: Windows Version: 10.0 Build 17763 (revision: 678; 64-bit)
16:04:28.550: Running as administrator: false
16:04:28.550: Aero is Enabled (Aero is always on for windows 8 and above)
16:04:28.550: Windows 10 Gaming Features:
16:04:28.550: Game DVR: On
16:04:28.552: Sec. Software Status:
16:04:28.553: Windows Defender Antivirus: disabled (AV)
16:04:28.553: McAfee Virusscan: enabled (AV)
16:04:28.554: McAfee Firewall: enabled (FW)
16:04:28.554: Windows Firewall: disabled (FW)
16:04:28.554: McAfee Virusscan: enabled (ASW)
16:04:28.554: Windows Defender Antivirus: disabled (ASW)
16:04:28.554: Current Date/Time: 2019-08-17, 16:04:28
16:04:28.554: Browser Hardware Acceleration: true
16:04:28.554: Portable mode: false
16:04:28.806: OBS 23.2.1 (64-bit, windows)
16:04:28.806: ---------------------------------
16:04:28.806: ---------------------------------
16:04:28.806: audio settings reset:
16:04:28.806: samples per sec: 44100
16:04:28.806: speakers: 2
16:04:28.807: ---------------------------------
16:04:28.807: Initializing D3D11...
16:04:28.807: Available Video Adapters:
16:04:28.809: Adapter 0: NVIDIA GeForce GTX 1660 Ti with Max-Q Design
16:04:28.809: Dedicated VRAM: 1987051520
16:04:28.809: Shared VRAM: 4215957504
16:04:28.809: output 0: pos={0, 0}, size={1920, 1080}, attached=true
16:04:28.809: Adapter 1: Intel(R) UHD Graphics 630
16:04:28.809: Dedicated VRAM: 134217728
16:04:28.809: Shared VRAM: 4215957504
16:04:28.811: Loading up D3D11 on adapter NVIDIA GeForce GTX 1660 Ti with Max-Q Design (0)
16:04:29.503: D3D11 loaded successfully, feature level used: 45056
16:04:30.211: ---------------------------------
16:04:30.211: video settings reset:
16:04:30.211: base resolution: 1920x1080
16:04:30.211: output resolution: 1280x720
16:04:30.211: downscale filter: Bicubic
16:04:30.211: fps: 30/1
16:04:30.211: format: NV12
16:04:30.211: YUV mode: 601/Partial
16:04:30.211: NV12 texture support enabled
16:04:30.213: Audio monitoring device:
16:04:30.213: name: Default
16:04:30.213: id: default
16:04:30.213: ---------------------------------
16:04:30.216: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
16:04:30.217: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
16:04:30.243: [AMF] AMF Test failed due to one or more errors.
16:04:30.243: Failed to initialize module 'enc-amf.dll'
16:04:30.256: Module '../../obs-plugins/64bit/libEGL.dll' not loaded
16:04:30.259: [obs-browser]: Version 2.4.0
16:04:30.263: NVENC supported
16:04:30.280: Couldn't find VLC installation, VLC video source disabled
16:04:30.286: No blackmagic support
16:04:30.291: ---------------------------------
16:04:30.291: Loaded Modules:
16:04:30.291: win-wasapi.dll
16:04:30.291: win-mf.dll
16:04:30.291: win-dshow.dll
16:04:30.291: win-decklink.dll
16:04:30.291: win-capture.dll
16:04:30.291: vlc-video.dll
16:04:30.291: text-freetype2.dll
16:04:30.291: rtmp-services.dll
16:04:30.291: obs-x264.dll
16:04:30.291: obs-vst.dll
16:04:30.291: obs-transitions.dll
16:04:30.291: obs-text.dll
16:04:30.291: obs-qsv11.dll
16:04:30.291: obs-outputs.dll
16:04:30.291: obs-filters.dll
16:04:30.291: obs-ffmpeg.dll
16:04:30.291: obs-browser.dll
16:04:30.291: image-source.dll
16:04:30.291: frontend-tools.dll
16:04:30.291: enc-amf.dll
16:04:30.291: decklink-ouput-ui.dll
16:04:30.291: coreaudio-encoder.dll
16:04:30.291: ---------------------------------
16:04:30.291: ==== Startup complete ===============================================
16:04:30.291: Service '' not found
16:04:30.294: All scene data cleared
16:04:30.294: ------------------------------------------------
16:04:30.373: WASAPI: Device 'Speaker / Headphone (Realtek(R) Audio)' initialized
16:04:30.471: WASAPI: Device 'Microphone Array (Realtek(R) Audio)' initialized
16:04:30.488: [game-capture: 'Game Capture'] error acquiring, scale is bad
16:04:30.489: Switched to scene 'Livestream'
16:04:30.489: ------------------------------------------------
16:04:30.489: Loaded scenes:
16:04:30.489: - scene 'Scène':
16:04:30.489: - scene 'Livestream':
16:04:30.489: - source: 'Display Capture' (monitor_capture)
16:04:30.489: - source: 'Game Capture' (game_capture)
16:04:30.489: ------------------------------------------------
16:04:30.521: adding 46 milliseconds of audio buffering, total audio buffering is now 46 milliseconds (source: Mic/Aux)
16:04:30.521:
16:09:43.275: adding 23 milliseconds of audio buffering, total audio buffering is now 69 milliseconds (source: Mic/Aux)
16:09:43.275:
16:14:28.749: [jim-nvenc: 'simple_h264_stream'] settings:
16:14:28.749: rate_control: CBR
16:14:28.749: bitrate: 2500
16:14:28.749: cqp: 20
16:14:28.749: keyint: 250
16:14:28.749: preset: hq
16:14:28.749: profile: high
16:14:28.749: width: 1280
16:14:28.749: height: 720
16:14:28.749: 2-pass: false
16:14:28.749: b-frames: 2
16:14:28.749: lookahead: false
16:14:28.749: psycho_aq: true
16:14:28.749:
16:14:28.757: ---------------------------------
16:14:28.757: [FFmpeg aac encoder: 'simple_aac'] bitrate: 160, channels: 2, channel_layout: 3
16:14:28.757:
16:14:28.767: ==== Recording Start ===============================================
16:14:28.767: [ffmpeg muxer: 'simple_file_output'] Writing file 'C:/Users/danie/Videos/2019-08-17 16-14-28.flv'...
16:14:30.719: [ffmpeg muxer: 'simple_file_output'] Output of file 'C:/Users/danie/Videos/2019-08-17 16-14-28.flv' stopped
16:14:30.719: Output 'simple_file_output': stopping
16:14:30.719: Output 'simple_file_output': Total frames output: 48
16:14:30.719: Output 'simple_file_output': Total drawn frames: 59
16:14:30.719: ==== Recording Stop ================================================
16:15:50.980: ---------------------------------
16:15:50.980: video settings reset:
16:15:50.980: base resolution: 1920x1080
16:15:50.980: output resolution: 1920x1080
16:15:50.980: downscale filter: Bicubic
16:15:50.980: fps: 60/1
16:15:50.980: format: NV12
16:15:50.980: YUV mode: 601/Partial
16:15:50.980: NV12 texture support enabled
16:15:50.997: Settings changed (video)
16:15:50.997: ------------------------------------------------
16:16:52.548: Settings changed (outputs)
16:16:52.548: ------------------------------------------------
 
Narcogen

Narcogen

Active Member
16:04:28.809: Adapter 0: NVIDIA GeForce GTX 1660 Ti with Max-Q Design
16:04:28.809: Dedicated VRAM: 1987051520
16:04:28.809: Shared VRAM: 4215957504
16:04:28.809: output 0: pos={0, 0}, size={1920, 1080}, attached=true
16:04:28.809: Adapter 1: Intel(R) UHD Graphics 630
16:04:28.809: Dedicated VRAM: 134217728
16:04:28.809: Shared VRAM: 4215957504
16:04:28.811: Loading up D3D11 on adapter NVIDIA GeForce GTX 1660 Ti with Max-Q Design (0)
16:04:30.489: - source: 'Display Capture' (monitor_capture)

Display capture will not function on a machine with dual GPUs unless OBS is running on the integrated (intel) GPU.

Your game capture is failing for some other reason I haven't seen before:

16:04:30.488: [game-capture: 'Game Capture'] error acquiring, scale is bad
 
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DanielSlingerland

New Member
Okay, I am stupid. In my Nvidia app I used the right setting, but in the Windows settings app I used the GTX 1060. But I set both to the right setting, it works fine now. Thanks for you help!
 
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