Bug Report Black Screen (I read Laptop? Black screen when capturing? Read here first.)

[Etrainquandt17]

Alright, so I just downloaded this today (well I downloaded it a while ago on a different pc a while ago and it was working fine). I don't have a second GPU so I just don't know what is going on. My GPU is Intel UDH graphics 620. I have Intel Core i5-8250U and 8 GB of ram. If you need anymore information tell me.

 

[Harold]

Provide your OBS log please.

 

[Etrainquandt17]

Where can I find that? And what is the file called?

 

[Harold]

https://obsproject.com/forum/threads/please-post-a-log-with-your-issue-heres-how.23074/

 

[Etrainquandt17]

I don't know what one you want so I'll give you both.

Last Log: https://obsproject.com/logs/9594j6UATrZu4t1e

Current Log: https://obsproject.com/logs/nZZEps9eWiZNWq21

 

[Harold]

In order to window capture discord, you need to disable hardware acceleration in its appearance settings.

 

[Etrainquandt17]

I wasn't trying to capture discord. I was just testing everything I had open at the time. Nothing would work. The only things that would were was the camera and fullscreen.

 

[Harold]

What program is HxOutlook?

 

[Etrainquandt17]

It's the mail program that I think comes with windows 10 when you use an outlook account when setting up windows.

 

[Harold]

That can't be game or window captured at all.

You should be testing game capture with Direct3D or OpenGL based games
And window capture with programs that are NOT from the windows app store.

 

[Etrainquandt17]

Ah, well I should have know. Thanks for your help.