FELC Streaming
New Member
I've posted for help on this forum in the windows thread, OBS discord, and OBS facebook page and nobody responds. So we need a direct support function... not just post and hope somebody responds.
Better user support!!
- Thread starter FELC Streaming
- Start date
Lawrence_SoCal
Active Member
Understand the frustration, but hopefully you understand the whole concept of Free Open Source Software
I am not associated with the project, other than as a happy end user
On these forums, I personally skip questions that show the person hasn't RTFM, FAQs, or the pinned posts in the OS oriented forums on posting a log when appropriate. A basic concept with FOSS in general, is that an end-user is responsible for self-education (starting here for OBS Studio https://obsproject.com/wiki/ )
if someone wants hand-holding to get started, or lacks a basic technical/computing understanding, and their questions are getting answered, offering to pay is both reasonable and a quick way to get a response. If you prefer software that has a direct support model, there are a number of streaming software packages that offer such, with an appropriate price tag.
I see lots of people spend a lot of time volunteering to help others out. My observations (and nothing more)
- Posts on the weekend tend to be the easiest to overlook/get buried
- Posts without an on-topic subject line tend to get less of a response
- Post made out of frustration without adequate detail to even know where to start a response... might easily get ignored
- etc
I am not associated with the project, other than as a happy end user
On these forums, I personally skip questions that show the person hasn't RTFM, FAQs, or the pinned posts in the OS oriented forums on posting a log when appropriate. A basic concept with FOSS in general, is that an end-user is responsible for self-education (starting here for OBS Studio https://obsproject.com/wiki/ )
if someone wants hand-holding to get started, or lacks a basic technical/computing understanding, and their questions are getting answered, offering to pay is both reasonable and a quick way to get a response. If you prefer software that has a direct support model, there are a number of streaming software packages that offer such, with an appropriate price tag.
I see lots of people spend a lot of time volunteering to help others out. My observations (and nothing more)
- Posts on the weekend tend to be the easiest to overlook/get buried
- Posts without an on-topic subject line tend to get less of a response
- Post made out of frustration without adequate detail to even know where to start a response... might easily get ignored
- etc
qhobbes
Active Member
This post https://obsproject.com/forum/threads/obs-not-responding-or-slow-when-creating-scenes.142832/ was made without adequate detail. This is why there is a post at the top of forum that specifically mentions posting a log with your issue.
obsproject.com
Please post a log with your issue! Here's how...
OBS Studio creates a log file each time you run it which contains very useful diagnostic information. Without a log file, it's much harder for any support volunteers to figure out problems and your post may be ignored. To upload a log file, go to the Help menu > Log Files > Upload Last Log...