Averaging 1 Full Disconnect Per Stream Everyday

stpfan

New Member
Hello. I'm wondering if anyone can help me figure out what the issue is? Every stream/broadcast I do my internet literally disconnects and my modem resets at least once per stream everyday. In this particular log in only reset once. Pretty good stream actually. One of the best in a long time. But I don't think I should ever have a full disconnect. I can't figure out if it's Xfinity/Comcast causing the drop? When I'm not live streaming... it seems the internet never drops. Hopefully I posted the correct info someone needs to diagnose the situation. Thanks.

P.S. The initial full drop/disconnect occurred within 5 minutes of starting the stream.

 

stpfan

New Member
Hello. Day 2. The same situation happened. I started my stream and about 5-7 minutes into the Live Stream a full disconnect internet drop occurred. Pretty much stable for about 4 hours after that. Does anyone know what the issue could be?


I'm using an Arris Surfboard SBG8300 Just 1 Ethernet port is in use.

Any troubleshooting/help would be greatly appreciated. Thank you.
 

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