Question / Help Audio stutters during song/media source

[corymosley]

Good afternoon:

I have read many of the audio stuttering threads on the forum but am unable to find a solution for our problem.

Sound streams correctly, until we introduce an mp3 file/ song as a "media source." The sound then begins to stutter.

The video at the following link has the issue right at the beginning of the video:

https://m.facebook.com/story.php?story_fbid=1189750964434199&id=158285090914130

We have been using mp3's successfully (including this same audio file) as a media source prior to this broadcast.

The log file is included as an attachment to this thread.

Thank you in advance for any help.

 

[wumidami]

Disable your desktop audio and watch https://www.youtube.com/watch?v=ybJUdMZp0wI&list=PLT3Ure7_kYHwj8oT3AV-pZ4_r7yp6mDg-&index=4 and https://www.youtube.com/watch?v=STUWrKN9j9o&list=PLT3Ure7_kYHwj8oT3AV-pZ4_r7yp6mDg-&index=5 for more info.

 

[corymosley]

Good morning. Thank you for your help wumidami and for the helpful links!

The desktop audio, in settings, was already checked as disabled. We watched both videos, ran the obs estimator and used the suggested settings (the suggested settings were actually the same settings we had been using.)

Do you happen to have any other suggestions?

Thank you again!

 

[corymosley]

Anyone have any ideas about this problem? Help is appreciated :)