Audio Drop Out During Live Stream

SHBC AV Tech

New Member
Hello Everyone we need help! We are experiencing audio drop outs on our live stream only when the choir director plays and sings. When the Pastor and everyone else is talking there is no drop out. We have changed the mic and even lowered his input coming from the audio board to OBS and this still happens. Any help would be appreciated.
 
Hi SHBC Tech, welcome aboard!

Here in the forum do volunteers work. We don't know nothing (sorry) about your specific situation, used soundboards, cabling, pc interfaces, used tracks within OBS, used filters on these tracks and so on. To be able to help we would need to know more in detail whats happening.

Please, could you provide such useful information?

Additional: Sometimes it helps alot if you provide a link to an YT video showing the issue (ideal: with timemark when it happens and when not)
 
It will help to provide
- a detailed description of the physical setup [how is audio wired, mixer, audio interface to OBS PC, etc]
- the associated OS and OBS setups for audio, especially any audio filters/effects/plug-ins
- the OBS log per the pinned post in this forum
 
I have attached the OBS log as requested.


We have a Presonus Studio Live 32 Audio board that feeds a NewTek TriCaster.
We take the Video & audio from the TriCaster using the RCA outputs to a USB capture card hooked to the PC that is running OBS
The PC is a Dell Vostro with i7 Processor 7 16 gb Ram with Windows 10 64 Bit. OBS is the only software loaded on this computer.
 
The presonus is serious stuff. Newtek TriCaster should be as well.
RCA outputs to an (any) USB capture card is the question here. Is that USB device an valuable or a real professional device?
This device delivers only 640x480 pixels?

Since your "Tricaster" named scene consists of that capture device only (i assume you switch, mix and dve your video sources all by the Tricaster) so that all a/v reaches the computer this way. One exception: What comes (including audio) via the NDI stream?

Then you have a default Mic/Aux device (windows default) so we can't see which device this in reality is.
And then there are two more devices in question:

Device 'NS24D310NA21 (NVIDIA High Definition Audio)' [48000 Hz] initialized
Device 'Microphone (USB2.0 MIC)' [96000 Hz] initialized

You should draw a clear picture for us (and your team yourself as well) how the signal paths are.
 
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Couple of observations
- RCA cables would be for audio, and though possible would be strongly recommended against for video. Are you SURE RCA cables for Video?
Your log shows you are running NDI. Is you video Feed NDI (over Ethernet)? Your scene naming would seem to indicate that is the case

06:59:50.065: CPU Name: Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz
I'm running on a stock Optiplex with a 10700K, and it works well, so this should be fine

Game DVR: On
Is this on for a reason? typically recommended to disable if not in use, right?

Adapter 0: NVIDIA GeForce GT 730
ugh.. that is an ancient GPU (understandable with GPU prices of late... but I got my Optiplex with a GTX 1660 Super, which has the Turing NVENC. With GPU prices returning to normal, for significantly improved video stream/recording quality, I'd strongly recommend considering upgrading to a GTX 1650 Super or newer/higher (either Turing or Ampere NVENC). .. beware supposedly some more recent 1650 cards have Turing NVENC, while the original card did not (hence recommending 1650 Super instead as all of them are Turing). If price difference is small, I'd get lower-end Ampere (ex RTX 2060) vs a Turing based GPU

Beware you audio settings on the OBS PC. You have a mismatch of sampling rates
06:59:51.322: WASAPI: Device 'NS24D310NA21 (NVIDIA High Definition Audio)' [48000 Hz] initialized
06:59:51.525: WASAPI: Device 'Microphone (USB2.0 MIC)' [96000 Hz] initialized

What is the low resolution USB 2.0 camera for? Do you use that for a side image of service bulletin, music, etc? or ??
Assuming you are NOT using the audio from the USB 2.0 camera, I'd recommend going into the OS and disabling it
Also, to keep things simple for myself and our HoW livestream, I disabled the OBS Global Audio inputs (so no Desktop Audio), and then added ONLY the desired Audio Input in the appropriate scene(s).

In my case, we have a Presonus AR12 USB, though I'm using a sub-mix analog output into a gain adapter into a TRRS cable into the PC (front panel, and 3.5mm TRRS input on read sounds poor.. never bother to look into further. At some point, maybe.. I'll figure out getting Presonus Studio One Artist (DAW) setup, with a digital/USB audio connection, and be able to individually adjust each mic channel on the OBS PC.

There are a number of TriCaster models. Which one are you using?
And if you are sending video out of the TriCaster to the OBS PC via NDI, why aren't you sending audio over same (single) Ethernet connection? ie the audio would be included in the video signal, similar as to having audio and video in HDMI or other signal. I don't get using RCA cables for audio

Also, with the various audio sources listed in the OBS log, I'm curious if there is some basic audio setup/routing at Operating System (OS) and/or OBS level? or if there is some audio processing going on in the Presonus and/or TriCaster causing an unexpected/undesired effect

My oft-repeated advice - test and troubleshoot audio and video inputs OUTSIDE of OBS.
In you case, have you confirmed (either direct recording or someone with really good ears, in noise isolated setup) to make sure audio coming out of Presonus is as expected and not clipping. Then making sure audio output of TriCaster is as expected (using the connection you'll use to the OBS PC [ie if RCA hook it up to speakers or a recording/listening device and confirm no dropout]. Personally, I'd avoid RCA cables ... it is just too easy to cause interference on such cables. Then, once that all confirmed, listen/check at the OS level (without even starting/running OBS). My audio knowledge is my weakest area. There are lots of possible misconfigurations in the audio settings on the Presonus or TriCaster that could cause your issue
Summary - lots of possible sources of audio issues in your setup, and without knowing more, I simply providing a high-level list and test sequence for them. Obviously, I don't know which audio path components/setups you've already checked. In general, my thinking (without being a TriCaster user) would be to route audio over same NDI connection as video. Or use a digital (USB connection) from TriCaster to OBS PC. And if none of those possible (which seems HIGHLY unlikely) would I go analog, and then I'd insist on a shielded audio cable to PC (if you must use RCA audio, then I'd get a RCA to TRRS cable, and plug that directly into PC.. no capture card which is simply an additional potential failure point)

Finally, if using the Tricaster, why use OBS? Why not stream direct from TriCaster?
We use OBS as I have our Service Bulletin (PowerPoint) displayed alongside video. But unless compositing multiple sources, I'd be inclined to keep it simple and not use OBS, as graphic overlays, lower thirds, etc can all be done on the TriCaster. If need be, you could have misc inputs (like USB webcam, PowerPoint, etc) go from PC to TriCaster (ex, using HDMI or NDI) and stream/record from TriCaster
 
Ugh... too long of a reply
Pondering further... I know you asked about audio, but you have lots of pieces, and without understanding better, I'm wondering if having TOO many pieces, is itself part of the problem. Especially if this is a typical House of Worship scenario with volunteers.. hence the longer commentary above. Hopefully you have access to a sound engineer level/type person who can make SURE the Presonus and TriCaster are outputting the desired audio signal (ie filters/compression/limiters, etc not mis-configured)
 
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