Question / Help ~90% of droped frames due to insufficient bandwidth/connection stalls ONLY in Ethernet but but not in Wi-Fi

fabiopradolima

fabiopradolima

New Member
Hi people, how are you? :)

First: I really appreciate your time trying to help me out!

Heres my log with the problem: https://obsproject.com/logs/bsFFOBoYspJZe65a

I'm using OBS Studio 23.0.2 (64 bit)

I'm almost bald now lol but after 6 hours reading a lot of threads here and on google, and finally discovered something:

What I've found: I onlly have issues when streaming via my Ethernet (almost 90% of droped frames due to insufficient bandwidth/connection stalls)
and it DOESN'T happens when I'm using my Wi-fi (weird, right?)

I have a super stable fiber connection with 100 mb/s Download and 50 mb/ Upload (tested using Ethernet): https://i.imgur.com/fDJwYzT.png

I've already installed the most recent Intel(R) Ethernet Connection (2) I219-V Driver, but it didn't help.

An Intel PROSet Adaptader Configuration Utility was istalled with it, as you can see here: https://i.imgur.com/MBWRh7T.png
(I've run the Diagnostics of it and all the "Cable Tests", "Connection Tests" and "Hardware Tests" resultes were: "passed" and no problems were detected)

Here's my Ethernet options (besides the options in the Utility I've mentioned): https://i.imgur.com/BO6WLzP.png

Here's my Devide Manager print of the Networks Adapters: https://i.imgur.com/m4C9q43.png

I've already disabled "The computer can turn off the device to save energy"

I've already tried revert my modem DNS to get no Specific DNS and didn't help (so I set it again to Cloudflare DNS ipv4 1.1.1.1 and 1.0.0.1)

But could be a ipv6 issue? IDK to be honest. Here's a diagnostic o my ipv6, when using the Ethernet: https://i.imgur.com/5SBxPSs.png
(I've run the test using the Wi-Fi and the ipv6 results were exatcly the same, so I don't believe this is the problem)

Maybe I need to do some advanced tweaks in the Ethernet Driver Utility Settings to make it work?

Maybe set all to default? E.g.: https://i.imgur.com/v14JR6D.png

We know for sure my internet quality isn't the problem, since via Wifi it works perfectly, right?

So it must be some Ethernet Driver issue, OR MAYBE, some adjust I need to do in OBS in order for it to work perfectly via Ethernet? Am I missing something? (I probably am)

PS: I'm using these settings in OBS as Facebook tell (I use stream to teach inside Facebook Groups): https://www.facebook.com/help/1534561009906955 (yeah, theorically Facebook can't benefit from my GTX 1060 as it theoretically accepts h264 and doens't support Hardware NVENC).

My PC performance in Task Manager when streaming using the settings above: https://i.imgur.com/TgAQha4.png (upload seems caped when streaming in OBS)

I've tried tried activating "new network code" in the OBS Advanced Settings but didn't help unfortunately.

PLEASE HELP!... Is there anything more I can do to you help you to help me out? lol (me right now: https://i.imgur.com/CndVOjS.png)

Tyvm in advance for your time trying to help me out!
 
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koala

koala

Active Member
Since it works with wifi over your internet connection but not with ethernet over the same internet connection, it seems to be some local issue with your ethernet connection between your machine and your home router (or switch, whatever you have).

Some ideas:
- while using the ethernet connection, make sure the wifi connection is deactivated (and vice versa)
- try a different ethernet cable
- try a different port at your router/switch
- verify that you have the correct network driver installed. To do this, go to the support homepage for your mainboard and list the available driver downloads. Choose the LAN driver from there. Uninstall your current and install that LAN driver. Don't install a LAN driver you perhaps got from the Intel Website. The driver from the Intel website might be newer, but the driver from your mainboard's support site contains a working driver verified by the mainboard manufacturer tested for exactly your mainboard. Install the barest minimum of the driver. Don't install additional setup or driver utilities. In a SOHO environment with unmanaged network equipment such as yours these drivers work out of the box and don't need any settings customized, so any utility is only bloat.
- go into Windows device manager, right click the network adapter and choose to deinstall the network adapter. Immediately after the deletion is finished, reboot your machine and let Windows autodetect and auto-reinstall the adapter drivers. This way, you reset whatever customized settings were made for that adapter. This option deinstalls the network adapter configuration, not the adapter driver itself - the driver remains and is used by the device autodetection after reboot.
- go into Windows firewall settings and make sure you opened necessary firewall ports for OBS not only for wifi but also for LAN (I don't know if there is any difference, but it doesn't hurt to check the firewall settings)
 
fabiopradolima

fabiopradolima

New Member
OMFG, @koala you are my hero! I don't know if it was the " try a different port at your router/switch" OR "- go into Windows firewall settings and make sure you opened necessary firewall ports for OBS not only for wifi but also for LAN (I don't know if there is any difference, but it doesn't hurt to check the firewall settings)"

BUT

In Control Panel, System and Security > Windows Defender Firewall > in the left sidebar "Allow an app or resource through Windows Defender Firewall" and added OBS64 as I show here: https://i.imgur.com/3obR9tp.png

and

In Control Panel, System and Security > Windows Defender Firewall > in the left sidebar "Advanced settings" > "Outbound Rules" > New Rule > Port > TCP > Inserted "1935" (withou " ") > Allow Connection > choosed "Public" (because is the network profile I use) > I named it. And that's it.

I can even stream do Facebook groups now using Nvenc and 4000 bitrate with 0.0% (ZERO!) droped frames now: https://i.imgur.com/O17Jf3i.png

Not capped in less than 1mpbs anymore :') https://i.imgur.com/wb5K2jp.png

I really appreciate your time helping me out! I hope thise insane trouboushooting benefit other fellow friends facing this same issue.

TYVM! :')
 

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J

Jotate

New Member
I'd loved the way mr. fabio has explained it. I have read my guides online related to this but this guide is my favorite.
 
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