Question / Help Problem? Make sure to post a log and/or crash dump -- HOWTO

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Jim

Jim
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When asking a question, it's very important to include your OBS log file. The log contains details about your system and settings and lets people see technical details about why something might not be working.

How to find your OBS logs

Your logs can be accessed in the app via the Help->Log Files menu item. (v0.61 or later)

If you used the installer, you'll also have a link in your start menu folder for the application to open the log folder (or at least that's how it used to be [will fix if not]). OBS logs are stored in C:\Users\<username>\AppData\Roaming\OBS\logs.

Make sure to close OBS before opening your log file via the file system. The best log to choose is the latest log file or the one that contains the problem. Alternatively, you can also restart OBS, replicate the problem, and then close it to generate a new log file to show your problem. Logs are named by date (YYYY-MM-DD-HH-SS.txt), so they are sorted by date regardless of whether you sort by name or by date.

Uploading logs to the forum

From the Help->Log Files menu, click "View" on the file you wish to post (or open it directly from the folder), copy it, paste it into the forum post, and enclose it in [ code] brackets (select the log text in the post editor and click the "Code" button at the top of the editor). Make sure you're posting the full text of the log in the [ code] tags, and not just a link to the log if possible.

If you log is too large to post on the forum, then select "Upload" on the log file, copy the link to your clipboard, and paste the link in the forum post. Alternatively, you can go to http://pastebin.com and post the log there, submit it, and post the link to the pastebin in the post.

Do not use generic file sharing sites other than text paste sites for log files, as that will make us very sad, and we probably will just ask you to repost it. Only use those for dump files if absolutely necessary (though you should be able to just attach them to forum posts).

Uploading logs for Chat support

Find the log file you wish to share, select "Upload" on the log file, copy the link to your clipboard, and paste the link in the chat room. Alternatively, you can go to http://pastebin.com and post the log there, submit it, and post the link to the pastebin in the chat.

Crashes


If you have a crash, zip/rar the crash minidump file, and use "attach file" on your forum post. This will help us debug the problem much more easily. The minidump file location is included in the crash report log -- please include the minidump file if you have a crash.

Posting crash logs and minidumps files will make us very very happy developers, and get rid of those crashes faster. So if you can make the effort to do so, for the sake of all users of OBS, please do so if possible.
 
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