Question / Help OBS crashing upon streaming/recording

[ImminentSauce8]

Hey, I've been having an issue for the past few weeks where my OBS is crashing whenever I start streaming or recording. Any help would be appreciated. I attached the crash log.

 

[RytoEX]

Could you post a regular log file for this crash as well?

That's a crash in the NVIDIA drivers, so it seems like a driver issue, an invalid encoder setting that's not being caught, or too many NVENC instances. If your drivers are outdated, try updating them. If they are up to date, try rolling back.

 

[ImminentSauce8]

Is this what you're looking for?

 

[RytoEX]

Yes, that's what I was looking for. The NVENC parameters seem fine. I did notice that you're running OBS on your Intel GPU for some reason. You can try running it on your NVIDIA GPU instead to see if that prevents the crash. Otherwise, I'd check your NVIDIA drivers. Update, reinstall, or downgrade them as needed.

 

[ImminentSauce8]

I tried downgrading my drivers and using my NVIDIA GPU but it still crashed.

 

[ImminentSauce8]

I tried downgrading my drivers and using my NVIDIA GPU but it still crashed.

Two of those crash reports are the same, my bad.

 

[RytoEX]

That second log doesn't show OBS running on the NVIDIA GPU. Try plugging your monitor into your NVIDIA GPU instead of the Intel GPU (the motherboard/built-in/integrated GPU), and then try forcing OBS to run on the NVIDIA GPU either in Windows Graphics settings or in the NVIDIA Control Panel.

Don't set the GPU field to 1, leave it at 0.

The crash is still occurring in the NVIDIA drivers. Make sure you have NVIDIA Shadowplay disabled.

Please download GPU-Z and post a screenshot (the camera button in the program and upload to free image hosting). You may need to take one screenshot for each GPU page (the GPU can be selected at the bottom).

 

[ImminentSauce8]

 

[ImminentSauce8]

here's the most recent stuff just in case anything changed

 

[RytoEX]

You've got a problem. GPU-Z indicates that CUDA isn't supported by your GPU, but it definitely should be, and your crashes are happening in nvcuda.dll. Here's an example of a working GTX 1060:

At this point, I'd suspect you either have a bad driver installation or faulty hardware.

Use DDU to perform a clean driver installation of the latest NVIDIA driver. You can perform a clean driver installation for your GPU by following these instructions.

 

[ImminentSauce8]

It didn't work and I'm pretty sure I did everything correctly

 

[Suslik V]

New screenshot from the GPU-Z required, to prove that you did it right. Maybe this is hardware malfunction.

 

[ImminentSauce8]

 

[RytoEX]

I need to see the GPU-Z screenshot for the NVIDIA GPU.

 

[ImminentSauce8]

 

[RytoEX]

CUDA is definitely still broken. The common causes of this that I can find are:

• overly aggressive antivirus/security software
• CUDA disabled in NVIDIA Control Panel
• UAC disabled during install resulting in a bad driver install
• bad/corrupted driver install
• corrupted OS files
• faulty hardware

You can try disabling your antivirus/security software temporarily and re-running the driver installation normally to see if that changes anything in GPU-Z. If it doesn't, check the NVIDIA Control Panel for the CUDA setting (I think it's under Manage 3D Settings). If that doesn't help, check for PC BIOS updates. If that doesn't help, go through the DDU process again, but for both Intel and NVIDIA, and make sure Norton isn't enabled while running the installers (it shouldn't be enabled if you're in Safe Mode anyway).

If all that fails, I might be out of ideas. Of course, you could also use x264 instead of NVENC if you need to immediately record/stream, but that doesn't solve the underlying issue here of your NVIDIA GPU having features disabled.

 

[Suslik V]

...last option is hardware replacement.

 

[ImminentSauce8]

I switched it to x264 and is working fine for now but thanks for helping!