Question / Help No Sound from Elgato HD 60 S

A

ArcusM

New Member
I had been using my Elgato HD 60 S to capture game footage and sound from my PS4. I got a new computer, similar specs but upgraded. Now when I go to add the Elgato HD 60 S source it only shows Elgato HD 60 S (#01 Video) and when I use that source, it has no sound. Doesn't seem to matter if I tell the source to output to desktop or go to the mixer and chose to monitor the source, either way no sound. I tried to uninstall and re-install the drives for the Elgato but this didn't resolve it. I also went to the device manager and tried to update the drivers there. If I use the Game Capture software from Elgato, it does capture sound, so it doesn't seem to be a hardware issue. Anyone have any ideas how I can solve this?

I'm running Windows 10
Processor Name: Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
 
J

joeaugustine

New Member
ArcusM said:
I had been using my Elgato HD 60 S to capture game footage and sound from my PS4. I got a new computer, similar specs but upgraded. Now when I go to add the Elgato HD 60 S source it only shows Elgato HD 60 S (#01 Video) and when I use that source, it has no sound. Doesn't seem to matter if I tell the source to output to desktop or go to the mixer and chose to monitor the source, either way, no sound. I tried to uninstall and re-install the drives for the Elgato but this didn't resolve it. I also went to the device manager and tried to update the drivers there. If I use the Game Capture software from Elgato, it does capture sound, so it doesn't seem to be a hardware issue. Anyone have any ideas how I can solve this?

I'm running Windows 10
Processor Name: Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
Click to expand...


I'm having the same exact issue with my Elgato HD 60 S. Can someone please help us.
 
A

ArcusM

New Member
DKRecords said:
Under The Elgato Properties Tick The Box "Use custom audio source" select Elgato HD 60 S (#01 Audio)
Click to expand...
That was not an option under the custom audio source. However, I did re-install the Elgato capture software. That seemed to fix it. That might help you too joeaugustine.
 
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