Bug Report Crashing While Trying to Preview or Record

T

TheDragonZ

New Member
I'm still a noob at OBS, so please forgive me if I'm making a stupid mistake :P. I'm trying to record gameplay with my Elgato on OBS, it worked for a week but now I can't do anything without OBS crashing. I've tried 64 bit OBS, and it works great, but the problem is: Elgato is 32 bit. So, yeah I'm screwed with that. Here's my crash report:

EDIT: I found out through previewing and recording without the Elgato enabled that it worked with no problem. So the Elgato is the problem. Any help will be appreciated.

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 71CACB10 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.625b
Windows version: 6.2 (Build 9200)
CPU: AMD A8-6600K APU with Radeon(tm) HD Graphics

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
12EEF820 71CACB10 0B904000 135F0000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x110
12EEF840 71CA5B5F 00000000 00000000 747B0F63 01000100 dshowplugin.dll!DeviceSource::Preprocess+0x1af
12EEF890 00196B71 75DE919F 00000000 12EEFBB4 7777A22B obs.exe!OBS::MainCaptureLoop+0x9f1
12EEFB68 00194E55 00000000 12EEFBB4 7777A22B 00000000 obs.exe!OBS::MainCaptureThread+0x5
12EEFB6C 75DE919F 00000000 747B0C37 00000000 00000000 kernel32.dll!0x75de919f
12EEFB78 7777A22B FFFFFFFF 7776F210 00000000 00000000 ntdll.dll!0x7777a22b
12EEFBBC 7777A201 00194E50 00000000 00000000 00000000 ntdll.dll!0x7777a201

A minidump was saved to C:\Users\Danny\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-08-17_10.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

Thanks!
 
Last edited:
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Usually when this error happens with an elgato, it's usually because you tried to set the resolution to 1920x1080 or something above 1280x720 manually. It's a known issue (semi-bug). Am I guessing correctly in this case?
 
T

TheDragonZ

New Member
*facepalm* It fixed it. Thanks for the help! I figured it was something easy to fix. Another question, OBS has crashed since I got it every time I end the stream. Any idea for that? Not after ending recording or anything, just streaming.
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Do you have a crash log for it? Or is it a freeze on stream shut down?
 
T

TheDragonZ

New Member
Is this what your looking for?

03:30:14: Open Broadcaster Software v0.625b - 32bit (´・ω・｀)
03:30:14: -------------------------------
03:30:14: CPU Name: AMD A8-6600K APU with Radeon(tm) HD Graphics
03:30:14: CPU Speed: 3893MHz
03:30:14: Physical Memory: 4095MB Total, 4095MB Free
03:30:14: stepping id: 1, model 19, family 21, type 0, extmodel 0, extfamily 3, HTT 1, logical cores 4, total cores 2
03:30:14: monitor 1: pos={0, 0}, size={1440, 900}
03:30:14: Windows Version: 6.2 Build 9200
03:30:14: Aero is Enabled
03:30:14: -------------------------------
03:30:14: OBS Modules:
03:30:14: Base Address Module
03:30:14: 00140000 OBS.exe
03:30:14: 713A0000 OBSApi.dll
03:30:14: 71CA0000 DShowPlugin.dll
03:30:14: 711E0000 GraphicsCapture.dll
03:30:14: 711B0000 NoiseGate.dll
03:30:14: 71190000 PSVPlugin.dll
03:30:14: ------------------------------------------
03:30:14: Adapter 1
03:30:14: Video Adapter: AMD Radeon HD 8570D
03:30:14: Video Adapter Dedicated Video Memory: 771198976
03:30:14: Video Adapter Shared System Memory: 3523702784
03:30:14: Video Adapter Output 1: pos={0, 0}, size={1440, 900}, attached=true
03:30:14: Using fixed low latency mode, factor 20
03:30:14: =====Stream Start: 2014-08-17, 03:30:14===============================================
03:30:14: Multithreaded optimizations: On
03:30:14: Base resolution: 1280x720
03:30:14: Output resolution: 852x480
03:30:14: ------------------------------------------
03:30:14: Loading up D3D10 on AMD Radeon HD 8570D (Adapter 1)...
03:30:14: ------------------------------------------
03:30:14: Audio Format: 48000 Hz
03:30:14: ------------------------------------------
03:30:14: Audio Channels: 2 Ch
03:30:14: Playback device {0.0.0.00000000}.{a65a216a-c7e0-4283-833c-2b9f6e6a32c9}
03:30:14: ------------------------------------------
03:30:14: Using desktop audio input: Speakers (Turtle Beach PX22)
03:30:14: Global Audio time adjust: 0
03:30:14: ------------------------------------------
03:30:14: Using auxilary audio input: Microphone (Turtle Beach PX22)
03:30:14: Mic time offset: 1400
03:30:14: ------------------------------------------
03:30:14: Audio Encoding: AAC
03:30:14: bitrate: 128
03:30:14: Using bitmap image
03:30:15: ------------------------------------------
03:30:15: device: Elgato Game Capture HD,
03:30:15: device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
03:30:15: chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333
03:30:15: use buffering: true - 100000, fourCC: 'UYVY'
03:30:15:
03:30:15: Using directshow input
03:30:15: Scene buffering time set to 700
03:30:15: ------------------------------------------
03:30:15: Video Encoding: x264
03:30:15: fps: 30
03:30:15: width: 852, height: 480
03:30:15: preset: veryfast
03:30:15: profile: main
03:30:15: keyint: 60
03:30:15: CBR: yes
03:30:15: CFR: yes
03:30:15: max bitrate: 2000
03:30:15: buffer size: 2000
03:30:15: ------------------------------------------
03:30:22: Using RTMP service: Twitch / Justin.tv
03:30:22: Server selection: rtmp://live-jfk.justin.tv/app
03:30:22: Interface: Realtek PCIe GBE Family Controller (ethernet, 1000 mbps)
03:30:22: Total frames encoded: 179, total frames duplicated: 0 (0.00%)
03:30:22: Total frames rendered: 201, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
03:30:22: Completed handshake with rtmp://live-jfk.justin.tv/app in 519 ms.
03:30:23: SO_SNDBUF was at 65536
03:30:28: RTMPPublisher::SocketLoop: Graceful loop exit
03:30:38: Average send payload: 13314 bytes, average send interval: 51 ms
03:30:38: Number of times waited to send: 0, Waited for a total of 0 bytes
03:30:38: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
03:30:38: Number of bytes sent: 1384718
03:30:41:
03:30:41: Profiler time results:
03:30:41:
03:30:41: ==============================================================
03:30:41: video thread frame - [100%] [avg time: 2.634 ms] [children: 64.7%] [unaccounted: 35.3%]
03:30:41: | scene->Preprocess - [56.6%] [avg time: 1.49 ms]
03:30:41: | GPU download and conversion - [8.16%] [avg time: 0.215 ms] [children: 6.49%] [unaccounted: 1.67%]
03:30:41: | | flush - [5.35%] [avg time: 0.141 ms]
03:30:41: | | CopyResource - [0.911%] [avg time: 0.024 ms]
03:30:41: | | conversion to 4:2:0 - [0.228%] [avg time: 0.006 ms]
03:30:41: Convert444Thread - [100%] [avg time: 0.648 ms] [children: 97.2%] [unaccounted: 2.78%]
03:30:41: | Convert444toNV12 - [97.2%] [avg time: 0.63 ms]
03:30:41: encoder thread frame - [100%] [avg time: 1.019 ms] [children: 4.51%] [unaccounted: 95.5%]
03:30:41: | sending stuff out - [4.51%] [avg time: 0.046 ms]
03:30:41: ==============================================================
03:30:41:
03:30:41:
03:30:41: Profiler CPU results:
03:30:41:
03:30:41: ==============================================================
03:30:41: video thread frame - [cpu time: avg 2.021 ms, total 406.25 ms] [avg calls per frame: 1]
03:30:41: | scene->Preprocess - [cpu time: avg 1.166 ms, total 234.375 ms] [avg calls per frame: 1]
03:30:41: | GPU download and conversion - [cpu time: avg 0.077 ms, total 15.625 ms] [avg calls per frame: 1]
03:30:41: | | flush - [cpu time: avg 0.077 ms, total 15.625 ms] [avg calls per frame: 1]
03:30:41: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
03:30:41: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
03:30:41: Convert444Thread - [cpu time: avg 0.441 ms, total 78.125 ms] [avg calls per frame: 1]
03:30:41: | Convert444toNV12 - [cpu time: avg 0.441 ms, total 78.125 ms] [avg calls per frame: 1]
03:30:41: encoder thread frame - [cpu time: avg 0.443 ms, total 78.125 ms] [avg calls per frame: 1]
03:30:41: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
03:30:41: ==============================================================
03:30:41:
03:30:41: =====Stream End: 2014-08-17, 03:30:41=================================================
 
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