Question / Help Can't stream to twitch (10060 error)

abney317 · Jul 25, 2014

Whenever I try to stream I get a "Could not connect to server message"
I switched from using my desktop to my laptop. I have the same setting in OBS on both. It works fine on my desktop, but it won't work on my laptop.
Tried resetting stream key. Tried disabling windows firewall (don't have any other firewalls). Tried changing servers.
Nothing worked.
Any ideas what else I can do to fix this?

21:58:17: =====Stream Start: 2014-07-24, 21:58:17===============================================
21:58:17: Multithreaded optimizations: On
21:58:17: Base resolution: 1024x576
21:58:17: Output resolution: 1024x576
21:58:17: ------------------------------------------
21:58:17: Loading up D3D10 on NVIDIA GeForce GTX 675M (Adapter 1)...
21:58:18: ------------------------------------------
21:58:18: Audio Format: 48000 Hz
21:58:18: ------------------------------------------
21:58:18: Audio Channels: 2 Ch
21:58:18: Playback device Default
21:58:18: ------------------------------------------
21:58:18: Using desktop audio input: Speakers (Sound Blaster Recon3Di)
21:58:18: Global Audio time adjust: 0
21:58:18: ------------------------------------------
21:58:18: Audio Encoding: AAC
21:58:18: bitrate: 128
21:58:18: Using text output
21:58:18: Using bitmap image
21:58:18: Using Monitor Capture
21:58:18: ------------------------------------------
21:58:18: device: Conexant Polaris Video Capture,
21:58:18: device id \\?\usb#vid_1f4d&pid_0102&mi_01#6&31956d8d&0&0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{9b365890-165f-11d0-a195-0020afd156e4},
21:58:18: chosen type: UYVY, usingFourCC: false, res: 80x60 - 720x480, frameIntervals: 333667-333667
21:58:18: use buffering: false - 0, fourCC: 'UYVY'
21:58:18: audio device: Microphone (Sound Blaster Recon,
21:58:18: audio device id (null),
21:58:18: audio time offset 0,
21:58:18:
21:58:18: device audio info - bits per sample: 16, channels: 2, samples per sec: 44100, block size: 4
21:58:18: Using directshow input
21:58:18: Scene buffering time set to 700
21:58:18: ------------------------------------------
21:58:18: Video Encoding: x264
21:58:18: fps: 30
21:58:18: width: 1024, height: 576
21:58:18: preset: veryfast
21:58:18: profile: main
21:58:18: keyint: 60
21:58:18: CBR: yes
21:58:18: CFR: yes
21:58:18: max bitrate: 900
21:58:18: buffer size: 900
21:58:18: ------------------------------------------
21:58:18: Bad timestamp detected, syncing audio to video time
21:58:19: Audio timestamp for device 'Conexant Polaris Video Capture' was behind target timestamp by 10
21:58:20: Using RTMP service: Twitch / Justin.tv
21:58:20: Server selection: rtmp://live-iad.justin.tv/app
21:58:20: Interface: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (ethernet, 1000 mbps)
21:58:41: librtmp error: The connection timed out. Try a different server, or check that the connection is not being blocked by a firewall or other security software (10060).
21:58:41: Connection to rtmp://live-iad.justin.tv/app failed: Could not connect to server
21:58:41:
21:58:41: The connection timed out. Try a different server, or check that the connection is not being blocked by a firewall or other security software (10060).
21:58:41:
21:58:41: Total frames encoded: 682, total frames duplicated: 15 (2.20%)
21:58:42: Total frames rendered: 702, number of late frames: 5 (0.71%) (it's okay for some frames to be late)
21:58:42: Number of times waited to send: 0, Waited for a total of 0 bytes
21:58:42: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
21:58:42: Number of bytes sent: 0
21:58:42:
21:58:42: Profiler time results:
21:58:42:
21:58:42: ==============================================================
21:58:42: video thread frame - [100%] [avg time: 33.212 ms] [children: 95.2%] [unaccounted: 4.78%]
21:58:42: | scene->Preprocess - [94.1%] [avg time: 31.258 ms]
21:58:42: | GPU download and conversion - [1.11%] [avg time: 0.368 ms] [children: 0.696%] [unaccounted: 0.413%]
21:58:42: | | flush - [0.548%] [avg time: 0.182 ms]
21:58:42: | | CopyResource - [0.117%] [avg time: 0.039 ms]
21:58:42: | | conversion to 4:2:0 - [0.0301%] [avg time: 0.01 ms]
21:58:42: Convert444Threads - [100%] [avg time: 0.351 ms] [children: 97.7%] [unaccounted: 2.28%]
21:58:42: | Convert444toNV12 - [97.7%] [avg time: 0.343 ms]
21:58:42: encoder thread frame - [100%] [avg time: 1.249 ms] [children: 0.32%] [unaccounted: 99.7%]
21:58:42: | sending stuff out - [0.32%] [avg time: 0.004 ms]
21:58:42: ==============================================================
21:58:42:
21:58:42:
21:58:42: Profiler CPU results:
21:58:42:
21:58:42: ==============================================================
21:58:42: video thread frame - [cpu time: avg 2.933 ms, total 2059.21 ms] [avg calls per frame: 1]
21:58:42: | scene->Preprocess - [cpu time: avg 1.377 ms, total 967.204 ms] [avg calls per frame: 1]
21:58:42: | GPU download and conversion - [cpu time: avg 0.066 ms, total 46.8 ms] [avg calls per frame: 1]
21:58:42: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:58:42: | | CopyResource - [cpu time: avg 0.068 ms, total 46.8 ms] [avg calls per frame: 1]
21:58:42: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:58:42: Convert444Threads - [cpu time: avg 0.355 ms, total 483.602 ms] [avg calls per frame: 2]
21:58:42: | Convert444toNV12 - [cpu time: avg 0.343 ms, total 468.002 ms] [avg calls per frame: 2]
21:58:42: encoder thread frame - [cpu time: avg 0.983 ms, total 670.804 ms] [avg calls per frame: 1]
21:58:42: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:58:42: ==============================================================
21:58:42:
21:58:42: =====Stream End: 2014-07-24, 21:58:42=================================================

Sapiens · Jul 25, 2014

Are you using Comodo?

abney317 · Jul 25, 2014

"don't have any other firewalls"

So, no, not using Comodo :)

Sapiens · Jul 25, 2014

If it works on your desktop then most likely some other software on your laptop is blocking the OBS connection. Not sure how we could help you diagnose which specific piece of software it is, though. If you have multiple network adapters installed on the laptop you might check that the correct one is selected under Settings > Advanced > Bind To Interface (if you don't have multiple network adapters then leave this set to Default).

alpinlol · Jul 25, 2014

might shaperprobe help out to find something?

Sapiens · Jul 25, 2014

Seems unlikely if OBS is working on a different PC on the same network.

alpinlol · Jul 25, 2014

Sapiens said:
Seems unlikely if OBS is working on a different PC on the same network.

thats the point of using shaperprobe on the other machine if theres a tool going to blocking anything ... another chance would be reinstalling windows

abney317 · Jul 25, 2014

Did a ipconfig /all check in cmd and set the option for bind to network to the "preferred" IP that was listed.
Tried streaming and got a 10051 error "Could not connect to server"..."RTMP_Connect0, failed to connect socket"
Tried using the other IP that was listed and I get the original error (so I guess that is the default one)

R1CH · Jul 25, 2014

Try a winsock reset. http://support.microsoft.com/kb/299357

abney317 · Jul 26, 2014

Just tried it.. no changes =/

abney317 · Jul 27, 2014

Still not having any luck making this work. Any other ideas?

abney317 · Jul 28, 2014

Feel like I've tried everything at this point besides just reinstalling windows which I really don't want to do.
Is there any way for me to figure out what's going on here?

16:07:01: Open Broadcaster Software v0.625b - 64bit (　^ω^)
16:07:01: -------------------------------
16:07:01: CPU Name: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz
16:07:01: CPU Speed: 2693MHz
16:07:01: Physical Memory: 16354MB Total, 12037MB Free
16:07:01: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
16:07:01: monitor 1: pos={0, 0}, size={1920, 1080}
16:07:01: Windows Version: 6.1 Build 7601 S
16:07:01: Aero is Enabled
16:07:01: -------------------------------
16:07:01: OBS Modules:
16:07:01: Base Address Module
16:07:01: 000000003FDF0000 OBS.exe
16:07:01: 00000000F70A0000 OBSApi.dll
16:07:01: 00000000FA3F0000 CLRHostPlugin.dll
16:07:01: 00000000FA350000 DShowPlugin.dll
16:07:01: 00000000FA3C0000 GraphicsCapture.dll
16:07:01: 00000000FA320000 NoiseGate.dll
16:07:01: 00000000FA2F0000 PSVPlugin.dll
16:07:01: ------------------------------------------
16:07:01: Adapter 1
16:07:01: Video Adapter: NVIDIA GeForce GTX 675M
16:07:01: Video Adapter Dedicated Video Memory: 2095513600
16:07:01: Video Adapter Shared System Memory: 2147364864
16:07:01: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
16:07:01: =====Stream Start: 2014-07-28, 16:07:01===============================================
16:07:01: Multithreaded optimizations: On
16:07:01: Base resolution: 1024x576
16:07:01: Output resolution: 816x460
16:07:01: ------------------------------------------
16:07:01: Loading up D3D10 on NVIDIA GeForce GTX 675M (Adapter 1)...
16:07:01: ------------------------------------------
16:07:01: Audio Format: 48000 Hz
16:07:01: ------------------------------------------
16:07:01: Audio Channels: 2 Ch
16:07:01: Playback device Default
16:07:01: ------------------------------------------
16:07:01: Using desktop audio input: Speakers (Sound Blaster Recon3Di)
16:07:01: Global Audio time adjust: 0
16:07:01: ------------------------------------------
16:07:01: Audio Encoding: AAC
16:07:01: bitrate: 128
16:07:01: Using text output
16:07:01: Using bitmap image
16:07:01: Using Window Capture
16:07:01: ------------------------------------------
16:07:01: device: Conexant Polaris Video Capture,
16:07:01: device id \\?\usb#vid_1f4d&pid_0102&mi_01#6&31956d8d&0&0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{9b365890-165f-11d0-a195-0020afd156e4},
16:07:01: chosen type: UYVY, usingFourCC: false, res: 80x60 - 720x480, frameIntervals: 333667-333667
16:07:01: use buffering: false - 0, fourCC: 'UYVY'
16:07:01: audio device: Microphone (Sound Blaster Recon,
16:07:01: audio device id (null),
16:07:01: audio time offset 0,
16:07:01:
16:07:01: device audio info - bits per sample: 16, channels: 2, samples per sec: 44100, block size: 4
16:07:01: Using directshow input
16:07:01: Scene buffering time set to 700
16:07:01: ------------------------------------------
16:07:01: Video Encoding: x264
16:07:01: fps: 30
16:07:01: width: 816, height: 460
16:07:01: preset: veryfast
16:07:01: profile: main
16:07:01: keyint: 60
16:07:01: CBR: yes
16:07:01: CFR: yes
16:07:01: max bitrate: 900
16:07:01: buffer size: 900
16:07:01: ------------------------------------------
16:07:01: Bad timestamp detected, syncing audio to video time
16:07:03: Using RTMP service: Twitch / Justin.tv
16:07:03: Server selection: rtmp://live-iad.justin.tv/app
16:07:03: Interface: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (ethernet, 1000 mbps)
16:07:24: librtmp error: The connection timed out. Try a different server, or check that the connection is not being blocked by a firewall or other security software (10060).
16:07:24: Connection to rtmp://live-iad.justin.tv/app failed: Could not connect to server
16:07:24:
16:07:24: The connection timed out. Try a different server, or check that the connection is not being blocked by a firewall or other security software (10060).
16:07:24:
16:07:25: Total frames encoded: 682, total frames duplicated: 3 (0.44%)
16:07:25: Total frames rendered: 707, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
16:07:25: Number of times waited to send: 0, Waited for a total of 0 bytes
16:07:25: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
16:07:25: Number of bytes sent: 0
16:07:25:
16:07:25: Profiler time results:
16:07:25:
16:07:25: ==============================================================
16:07:25: video thread frame - [100%] [avg time: 2.395 ms] [children: 55.2%] [unaccounted: 44.8%]
16:07:25: | scene->Preprocess - [48.9%] [avg time: 1.17 ms]
16:07:25: | GPU download and conversion - [6.39%] [avg time: 0.153 ms] [children: 4.68%] [unaccounted: 1.71%]
16:07:25: | | flush - [3.51%] [avg time: 0.084 ms]
16:07:25: | | CopyResource - [1.04%] [avg time: 0.025 ms]
16:07:25: | | conversion to 4:2:0 - [0.125%] [avg time: 0.003 ms]
16:07:25: Convert444Threads - [100%] [avg time: 0.219 ms] [children: 96.3%] [unaccounted: 3.65%]
16:07:25: | Convert444toNV12 - [96.3%] [avg time: 0.211 ms]
16:07:25: encoder thread frame - [100%] [avg time: 0.73 ms] [children: 0.411%] [unaccounted: 99.6%]
16:07:25: | sending stuff out - [0.411%] [avg time: 0.003 ms]
16:07:25: ==============================================================
16:07:25:
16:07:25:
16:07:25: Profiler CPU results:
16:07:25:
16:07:25: ==============================================================
16:07:25: video thread frame - [cpu time: avg 1.853 ms, total 1310.41 ms] [avg calls per frame: 1]
16:07:25: | scene->Preprocess - [cpu time: avg 0.75 ms, total 530.403 ms] [avg calls per frame: 1]
16:07:25: | GPU download and conversion - [cpu time: avg 0.132 ms, total 93.601 ms] [avg calls per frame: 1]
16:07:25: | | flush - [cpu time: avg 0.088 ms, total 62.4 ms] [avg calls per frame: 1]
16:07:25: | | CopyResource - [cpu time: avg 0.022 ms, total 15.601 ms] [avg calls per frame: 1]
16:07:25: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
16:07:25: Convert444Threads - [cpu time: avg 0.137 ms, total 187.2 ms] [avg calls per frame: 2]
16:07:25: | Convert444toNV12 - [cpu time: avg 0.137 ms, total 187.2 ms] [avg calls per frame: 2]
16:07:25: encoder thread frame - [cpu time: avg 0.045 ms, total 31.2 ms] [avg calls per frame: 1]
16:07:25: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
16:07:25: ==============================================================
16:07:25:
16:07:25: =====Stream End: 2014-07-28, 16:07:25=================================================
16:07:28: CLR host plugin instance deleted; removing dynamically loaded localization strings

abney317 · Jul 29, 2014

Sorry for posting in this so much, but I don't know what to do without receiving any feedback here.
Just tried with some other stream services and none of them work on my laptop either (and they all worked on my desktop)
It's like my laptop doesn't like RTMP servers or something...

Would really appreciate some help here.

abney317 · Jul 29, 2014

Is there something I need to do to get some help here? Been waiting for more help for days.

Sapiens · Jul 29, 2014

Sapiens said:
If it works on your desktop then most likely some other software on your laptop is blocking the OBS connection. Not sure how we could help you diagnose which specific piece of software it is, though.

Don't know what else to tell you, sorry.

abney317 · Jul 29, 2014

Hard to figure out what it is since it's definitely not any of the programs that are currently running. Maybe I've got some service running in the background.. =/

R1CH · Jul 29, 2014

Make sure to click show processes from all users, otherwise you won't actually see any services.

abney317 · Jul 29, 2014

Well I found the culprit.

The "IPsec Policy Agent" service under the name "PolicyAgent"
I stopped it and the stream went through fine. Although just stopping a service that I don't know anything about probably isn't the best idea.

Now the question is why would this be stopping me from streaming on my laptop? My desktop has that same service running and it streams fine.

R1CH · Jul 29, 2014

Did you ever use any of those "twitch lag fix" techniques that were floating around?

abney317 · Jul 29, 2014

This stuff? https://obsproject.com/forum/threads/dropped-frames-disconnecting-lag-read-this-first.8870/
I checked stuff that would be related to only 1 computer (ie. the firewall check and network adapter check)
Should I be doing anything else, or not do something?

Question / Help Can't stream to twitch (10060 error)

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